Christmas 2020 opening hours
The Learning Disability Helpline will be closing for Christmas at 3pm on Wednesday 23 December. We will re-open at 10am on Monday 4 January 2021.
There will be no advisers answering telephone, web form or email queries during this time.
We are sorry for any inconvenience this may cause. If you need urgent help and support during this time please see this list of crisis services (PDF).
The Learning Disability Helpline is our free help and advice line.
Our advisors can offer you advice and information about learning disability and help you find the right support and services in your area.
Get in touch
Our advisors are available from 10am to 3pm, Monday to Friday.
You can get in touch by phoning 0808 808 1111.
Help in a crisis
The Learning Disability Helpline is a very busy service, and we help as many people as we can.
However, we are not a crisis service, and due to the volume of enquiries we receive, we cannot always respond straight away to urgent issues.
We have made this list of agencies and services (PDF) who are able to help you in a crisis situation.
Who can access the Learning Disability Helpline?
Anyone can contact the Learning Disability Helpline about anything to do with learning disability. We provide information and advice for people with a learning disability, families and carers.
The Learning Disability Helpline also provides information and advice to anyone wanting to know about learning disability issues and services.
If you have a question that you would like us to answer, complete the contact form and one of our advisors will get in touch with you shortly.
Help and advice in Northern Ireland
If you live in Northern Ireland and would like advice on all learning disability issues, please contact our team in Northern Ireland:
- Phone: 0808 808 1111 (Option 2)
- Email: firstname.lastname@example.org
Help and advice in Wales
If you live in Wales and would like advice on all learning disability issues, please contact the Wales Learning Disability Helpline:
- Phone: 0808 8000 300
- Email: email@example.com
What can the Learning Disability Helpline help you with?
We provide lots of information about different topics and help find services in your area.
Examples of the type of things we can help with include:
- Mencap local groups
- personal budgets
We offer a range of personal and unique services for people with a learning disability, families and carers. The Learning Disability Helpline is the easiest way to find out about Mencap support services available in your area.
Contact the Learning Disability Helpline or use our search function to find services near you.
Take a look at our customer services charter which explains how our information and advice service aims to give the people who contact them the help and support they need.
Join Mencap's online community
Mencap’s online community is a safe and supportive place to meet others, ask questions about learning disability, share experiences and offer support.