Accessibility Statement
This
accessibility
Accessibility is about making it easier for someone to join in, get, use or do something.
statement applies to https://mencap.org.uk/ (the
Website
A website is a page you can go to on the internet like Google or YouTube.
).
The Website is operated by the Royal Mencap Society (Mencap), a learning disability A learning disability is to do with the way someone's brain works. It makes it harder for someone to learn, understand or do things. charity registered in England and Wales (under charity registration number 222377) with its registered office address at 6 Cyrus Way, Hampton, Peterborough PE7 8HP. Mencap aims to make the UK the best place in the world for people with a learning disability to live happy and healthy lives.
Our commitment to accessibility
As a learning disability charity, Mencap exists to support people with a learning disability, and we want to ensure that the Website can serve their needs and preferences. Accordingly, we are committed to making the Website
accessible
Accessible means something is easy for people to use or join in with. For example: Accessible writing means the writing is easy to read and understand.
and usable for everyone, including people with a learning disability and other access needs.
Our goal is to meet the Web Content Accessibility Guidelines (WCAG) 2.2 standard as a minimum baseline standard. Where possible, we aim to go above and beyond this standard to better serve our users, especially those with a learning disability.
To achieve this, we worked alongside Reason Digital, an independent ethical research Research is a way of finding out information which could come from books, or asking people what they think. and design agency, on the following objectives.
Develop a clear understanding of the users of the Website – their needs, challenges and lived experience Experience is when you have learned or tried something before. .
Create accessibility guidelines and standards tailored for people with a learning disability.
Redesign the Website, factoring in the principles and outcomes from the two previous objectives.
The key improvements and outcomes of this work includes:
Introduction of Easy Read Easy Read is a way of making written information easier to understand. Pictures are usually added next to the writing. pages and an Easy Read library.
An Easy Read glossary.
Easy Read webforms.
Clear and simple language across the Website.
Co-production of new features and user-testing by people with a learning disability.
The Website also supports standard WCAG accessibility features and functions, which include:
Change colours, contrast levels and fonts using browser or device settings
Zoom in up to 400% without the text spilling off the screen
Navigate most of the website using a keyboard or speech recognition software.
Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
AbilityNet has advice on making your device easier to use if you have a disability.
Technical information about the Website’s accessibility
Mencap is committed to making the Website accessible, and aims to meet the WCAG 2.2 AA standard, in line with best practice and our obligations under the
Equality
Equality is when everyone is treated fairly.
Act 2010. The Website has been [independently] tested against this standard.
We strive for WCAG 2.2 AA compliance, but we are aware that some parts of this website are not yet fully accessible.
Non-compliances:
Some downloadable PDF documents post September 2018 are not fully accessible to screen reader software.
Some images require further alternative text options.
Some links on background images require more discernible text.
Some legacy areas require improved contrast in background colour.
Some touch items on mobile require a larger ‘touch target’.
We are actively working to address these issues. We have committed
budget
A budget is a plan where you look at how much money you have and how you will spend it.
and resources to make further improvements in these areas and, in addition, we conduct a schedule of regular accessibility reviews.
Exemptions:
Some third-party content and tools are outside of our control and may not meet accessibility standards, which include:
Google Recaptcha to help prevent spam on contact forms.
YouTube video embeds (to play our video content).
Feedback and contact information
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, you have accessibility suggestions, or you need any information on the Website in a different format, please email us at: [email protected].
We aim to respond within [10] working days from receipt of an accessibility request
Enforcement procedure
If you are unhappy with how we respond to your accessibility request, you can seek advice from the Equality Advisory and Support Service A service gives people what they need, like healthcare services that help people when they are ill, and support services that give people support. (EASS), which offers support and guidance Guidance means being given clear instructions to be able to do something well. under the Equality Act 2010.
Preparation of this Accessibility Statement
This accessibility statement was published by Mencap. It was last reviewed on 8 July 2025
The Website was last tested by Adaptive Web Ltd