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Learning Disability Helpline

Our free helpline service offers advice and support for people with a learning disability, and their families and carers.

Due to the very high volume of enquiries currently being handled by the Learning Disability Helpline, we have temporarily closed our phone line. 

We apologise for any inconvenience this may cause. 

What is the helpline? 

The Learning Disability Helpline is Mencap’s free help and advice line. It is for people with a learning disability , their family and carers.  

For all other enquiries, please visit our contact page 

Our Helplines are a vital lifeline for many

In this article Rachel tells us more about the Learning Disability Helpline, why it's so important and how you can help keep our lines open.

A head and shoulders photograph of Rachel

Cost of living advice

Are you worried or concerned about the cost of living crisis and how it may affect you or someone you love? We have expanded our helpline and now have specialist cost of living experts to help advise you.

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Help and advice if you’re in England 

Phone us on 0808 808 1111. Our advisers are available from 10am to 3pm Monday to Friday. 

Fill out our online form 

Email us at 


Help and advice if you’re in Wales 

Phone: 0808 8000 300 



Help and advice in Northern Ireland

Help and advice if you’re in Northern Ireland 

Phone: 0808 808 1111 (Option 2) 



Find a local group

Mencap have a local network of more than 340 affiliated groups across England, Wales and Northern Ireland. They are individual charities who work to ensure people with a learning disability and their families have support locally.

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Help in a crisis 

The Learning Disability Helpline is a very busy service, and we help as many people as we can. If you send an email or use our online form, we’ll get back to you as soon as possible. 

However, we are not a crisis service and we cannot always respond straight away to urgent issues. 

Crisis Advice


Got a question? 

Complete the contact form and one of our advisors will get in touch with you shortly. 

Get in touch now 

What can the Learning Disability Helpline help you with? 

We can talk to you about anything to do with learning disability. This could be help and advice, issues or available services in your area.   

These are the Helplines focus areas of information and advice:

We will also offer information and advice in the following areas:

We can offer information only (not advice) on these subjects

Read our helpline privacy notice
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Join Mencap's online community

Mencap’s online community is a safe and supportive place to meet others, ask questions about learning disability, share experiences and offer support.

Join the community
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Help us step in when most needed

Our Helplines are a lifeline to so many people, we simply must be there to help.

Your donations keep this essential service running.


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Advice quality standard logo

We hold the Advice Quality Standard so you can be sure about the quality of the advice we provide.

Advice UK logo

The Mencap helpline is a member of Advice UK in England.

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