Who to turn to

The Learning Disability Helpline (England) is a very busy service, and we help as many people as we can.  However, we are not a crisis service, and due to the volume of enquiries we receive, we cannot always respond straight away to urgent issues.

We have put together this list of agencies and services who may be able to help you in a crisis situation.

Where there is an immediate risk of harm

If you are thinking of hurting yourself, or you believe that someone is about to harm themselves or somebody else – call the emergency services on 999 or 112.

If you or someone else is in crisis, but you don’t think you need the police or an ambulance:

·       Contact a G.P. (doctor) – Search for a GP  

·       Contact an out of hours service, by calling 111 or using this link

·       Take them to the local urgent care centre/hub. You can search for the nearest one here  

·       Get urgent mental health help by using this link

You can speak to the Samaritans, (samaritans.org) they are available 24 hours a day for confidential, non-judgmental support:

·       Call them on  116 123 or email: jo@samaritans.org

You could also contact SHOUT:

·      By texting SHOUT to 85258

·      Or find out more about SHOUT at https://giveusashout.org/get-help/

Hub of Hope have a searchable database, just put your postcode in and you can find crisis support local to your area

CALMThe Campaign Against Living Miserably have a Helpline open from
5pm – Midnight, 365 days a year, and you can also contact them on their webchat.
CALL 0808 58 58 58
For more information, their website is

If you are a child, you can contact Childline – by calling 0800 11 11 or by using this link 
or if you are concerned about a child contact NSPCC helpline for adults – 0808 800 5000.

If you are in need of food click here for the Trussell Trust and help finding a local foodbank.

 If you need help with money or benefits the following organisations can support you:
Turn2us – 
Money Advice Service -
Citizens Advice Bureau – www.citizensadvice.org.uk

If you are going to be made homeless, contact Shelter by calling 0808 800 44 44, or clicking here and using their online Webchat.  You also need to contact the housing department at your local council without delay.

The Salvation Army can also offer support in crisis situations – you can find out more information here  


What is safeguarding?

Safeguarding is what we do to keep people safe from abuse, bad treatment, neglect or exploitation. Most of the time when people talk about safeguarding, they are talking about protecting children or vulnerable adults.

If you are concerned that a vulnerable adult or a child is at risk of exploitation, harm, abuse or neglect and they are in immediate danger, contact the police on 999 or 112.

To find out more about Safeguarding adults and what to do if you are worried someone is being treated badly, please click here