Contact us

The Learning Disability Helpline is our support and advice line for England and Northern Ireland.

Phone: 0808 808 1111 (9am to 3pm, Monday to Friday)

Email: helpline@mencap.org.uk

Online: Complete our contact form 

Our office buildings are currently closed due to the coronavirus outbreak so we are unable to receive compliments or complaints by post at this time. 

You can still get in touch by: 

• completing our complaint and compliments online form
• phoning 07810 158233

Please note the webform is for compliments and complaints that relate to the Royal Mencap Society and its services only, and does not include the Mencap Trust Fund or Golden Lane Housing.

For full details about our compliments and complaints procedure please read our official feedback and complaints management policy.

Due to the current situation around the coronavirus, our London office has been temporarily closed and all teams are working from home. We will regularly collect post from the office and will respond to any gifts or inquiries as soon as possible. Thank you for support and patience.

Address: Royal Mencap Society, 123 Golden Lane, London, EC1Y 0RT

Phone number: 020 7454 0454 (9am to 5pm, Monday to Friday)

Address: Royal Mencap Society, 6 Cyrus Way, Peterborough, PE7 8HP

Phone number: 01733 873700 (9am to 5pm, Monday to Friday)

Address: Mencap Centre, 5 School Road, Belfast, BT8 6BT

Phone number: 028 9069 1351 (9am to 5pm, Monday to Friday)

Email address: helpline.ni@mencap.org.uk 

Online: Get in touch via our contact form or visit our website.

Address: Mencap Cymru, 31 Lambourne Crescent, Cardiff Business Park, Llanishen, Cardiff, Wales, CF14 5GF

Phone number: 029 2074 7588 (9am to 5pm, Monday to Friday)

Helpline: 0808 8000 300

Online:  Get in touch via our contact form or visit our website.

Golden Lane Housing is one of the UK's leading social housing landlord for people with a learning disability.

Address: Parkway Four, Parkway Business Centre, Princess Road, Manchester, M14 7HR.

Phone number: 0300 003 7007 (9am to 5pm, Monday to Friday)

Email address: enquiries@glh.org.uk

Online: Visit our website.

The network team are are dedicated to supporting affiliated Network Partner groups and organisations.

You can contact them by:

• phoning 01733 873712
• emailing yournetwork@mencap.org.uk
• completing this online contact form.

Please get in touch with our supporter care team if you would like to talk about making a donation or if you have any fundraising queries.

We're always working hard to make sure we have the most up to date information about our supporters. If you would like to change your contact details, Gift Aid declaration or how we communicate with you, please complete this online form or contact us using the following details:

Address: Supporter Care Team, Royal Mencap Society, 123 Golden Lane, London, EC1Y 0RT

Phone number: 0207 696 6007 

Email: supportercare@mencap.org.uk.

Raffle and lottery

For raffle and lottery inquiries please get in touch by:

• phoning 0330 123 9880
• emailing info@unitylottery.co.uk.

You can contact our events team by:

• phoning 020 7696 6946
• emailing events@mencap.org.uk.

You can contact the in memory team by:

• phoning 0207 696 6007 
• emailing inmemory@mencap.org.uk.

You can contact the gifts in Wills team by:

• phoning 0207 696 6917
• emailing giftsinwills@mencap.org.uk.

You can contact our corporate partnerships team by:

• phoning 07866 154732 
• emailing corporate.fundraising@mencap.org.uk.

You can contact our community fundraising team by:

• phoning 0845 077 0777
• emailing community.fundraising@mencap.org.uk.

If you are a trust or foundation please contact Hayley at hayleyj.parker@mencap.org.uk

If you are an individual interested in making a personal donation please contact Lucy at lucy.rex-hawkes@mencap.org.uk,