There are a number of Mencap offices, departments and teams across the U.K.
Click each of the headings below to reveal the contact information for each office, department or team.
There are also details for all our fundraising departments on this page too.
Learning Disability Helpline
The Learning Disability Helpline is our support and advice line for England and Northern Ireland.
Phone: 0808 808 1111 (9am to 3pm, Monday to Friday)
Email: helpline@mencap.org.uk
Online: Complete our contact form
Compliments and complaints
Our office buildings are currently closed due to the coronavirus outbreak so we are unable to receive compliments or complaints by post at this time.
You can still get in touch by:
- completing our complaint and compliments online form
- phoning 08081 968424.
Please note the webform is for compliments and complaints that relate to the Royal Mencap Society and its services only, and does not include the Mencap Trust Fund or Golden Lane Housing.
For full details about our compliments and complaints procedure please read our official feedback and complaints management policy.
Mencap London office
Due to the current situation around the coronavirus, our London office has been temporarily closed and all teams are working from home. We will regularly collect post from the office and will respond to any gifts or inquiries as soon as possible. Thank you for support and patience.
Address: Royal Mencap Society, 123 Golden Lane, London, EC1Y 0RT
Phone number: 020 7454 0454 (9am to 5pm, Monday to Friday)
Mencap Peterborough office/ Business support centre
Services include: Payroll, Finance, Recruitment, HR shared services
Address: Royal Mencap Society, 6 Cyrus Way, Peterborough, PE7 8HP
Phone number: 01733 873700 (9am to 5pm, Monday to Friday)
Mencap Northern Ireland
Address: Mencap Centre, 5 School Road, Belfast, BT8 6BT
Phone number: 028 9069 1351 (9am to 5pm, Monday to Friday)
Email address: helpline.ni@mencap.org.uk
Online: Get in touch via our contact form or visit our website.
Mencap Cymru
Address: Mencap Cymru, 31 Lambourne Crescent, Cardiff Business Park, Llanishen, Cardiff, Wales, CF14 5GF
Phone number: 029 2074 7588 (9am to 5pm, Monday to Friday)
Helpline: 0808 8000 300
Online: Get in touch via our contact form or visit our website.
Golden Lane Housing
Golden Lane Housing is one of the UK's leading social housing landlord for people with a learning disability.
Address: Parkway Four, Parkway Business Centre, Princess Road, Manchester, M14 7HR.
Phone number: 0300 003 7007 (9am to 5pm, Monday to Friday)
Email address: enquiries@glh.org.uk
Online: Visit our website.
Media team
If you are a journalist and work in media and you have a story that you are researching, or you wish to speak to us about Mencap's work then get in touch:
Phone number: 020 7696 5414.
Email address: media@mencap.org.uk.
Contact our fundraising teams
Click each of the headings below to reveal the contact information for each team within our fundraising department.
Events team
You can contact our events team by:
- phoning 020 7696 6946
- emailing events@mencap.org.uk.
Giving in memory team
You can contact the in memory team by:
- phoning 0207 696 6007
- emailing inmemory@mencap.org.uk.
Gifts in Wills team
You can contact the gifts in Wills team by:
- emailing giftsinwills@mencap.org.uk
- phoning 0207 696 6917.
Corporate partnerships team
You can contact our corporate partnerships team by:
- phoning 07866 154732
- emailing corporate.fundraising@mencap.org.uk.
Community fundraising team
You can contact our community fundraising team by:
- phoning 0845 077 0777
- emailing community.fundraising@mencap.org.uk.
Philanthropy team
If you are a trust or foundation please contact Katherine at katherine.bates@mencap.org.uk
If you are an individual interested in making a personal donation please contact Mary at mary.ohagan@mencap.org.uk.
Your Network Team
The Your Network Team are dedicated to supporting affiliated Network Partner groups/ organisations.
Email address: yournetwork@mencap.org.uk.
Supporter care
Please get in touch with our supporter care team if you would like to talk about making a donation or if you have any fundraising queries.
We're always working hard to make sure we have the most up to date information about our supporters. If you would like to change your contact details, Gift Aid declaration or how we communicate with you, please complete this online form or contact us using the following details:
Address: Supporter Care Team, Royal Mencap Society, 123 Golden Lane, London, EC1Y 0RT
Phone number: 0207 696 6007
Email: supportercare@mencap.org.uk.
Raffle and lottery
For raffle and lottery inquiries please get in touch by:
- phoning 0330 123 9880
- emailing info@unitylottery.co.uk.