How to send a compliment to Mencap
We would love to hear about the things you think we do well.
To send Mencap a compliment you can phone the Complaints and compliments team on 08081 968424 or use our 'Tell us what you think' webform.
How to make a complaint to Mencap
Mencap prides itself on the quality of its services but if something has gone wrong with your support from Mencap, you should tell us.
It is OK to complain as it can be a good way of helping us make our services better. We need to know what is wrong so we can put it right.
Tell us what you think
You can make a complaint or send a compliment to Mencap at anytime using our
Easy Read
Easy Read is a way of making written information easier to understand. Pictures are usually added next to the writing.
'Tell us what you think' webform.
Alternatively you can phone our complaints and compliments team during office hours on: 08081 968424
Making a complaint to Mencap
In this video, two of Mencap's inclusion consultants, Ashley and Richard, explain how to make a complaint to Mencap.
More information about sending Mencap a complaint or compliment
You can use our 'Tell us what you think' webform to send a compliment or complaint to Mencap.
Or you can download a PDF of the 'Tell us what you think' form, fill it out and post it to us at:
Compliments & Complaints Team, Mencap, Business Support Centre,
6 Cyrus Way, Hampton,
Peterborough,
PE7 8HP
There is also a Welsh copy of the 'Tell us what you think' form that you can print out, fill in and send to us.
If you need help filling in the form, ask someone you trust like a friend, a
support worker
Support workers
Support workers are people who are paid to give care and support to people who need it.
are people who are paid to give care and support to people who need it.
, or your carer.
You can also phone and speak to our Compliments and Complaints Lead on 0808 196 8424 (Freephone).
Or email: complaints@mencap.org.uk
(You can either write your complaint in an email, or scan a completed 'Tell us what you think' form and send that to us in an email.)
The Mencap complaints policy explains how someone can make a complaint about Mencap and what they can expect from us when they do this. Every complaint received will be managed in line with our complaints policy even when escalated to a senior leader in the
organisation
An organisation are a group of people who work together.
.
The Mencap compliments policy explains how we manage, record and respond to compliments from external stakeholders. This may include people we support, families, carers, healthcare professionals or members of the public.
The policy provides information about:
- What is a compliment?
- How can someone make a compliment?
- How do we respond to a compliment?
- How do we record a compliment?
- Further support.