Everything you need to know about the Learning Disability Helpline - Easy Read
Everything you need to know about the Learning Disability Helpline
Who are the Learning Disability Helpline?
The Learning Disability Helpline is part of Mencap.
The Learning Disability Helpline gives free information and advice to people in England with a learning disability.
They also offer free information and advice to:
- Parents or carers of someone with a learning disability
- People worried about someone with a learning disability
- People who want information about something to do with learning disability.
The advice and information given by the Learning Disability Helpline is:
Confidential Confidential means something is private.
Confidential means your information will be kept private, unless someone is worried about someones safety.
Impartial
Impartial means the Helpline will not take anyones side, but they can give you information to help you decide what to do.
If I contact the Learning Disability Helpline how long will it be to get a reply?
You can phone or email the Learning Disability Helpline.
If you contact them by email your first message will be replied to within 15 working days.
Working days are Mondays, Tuesdays, Wednesdays, Thursdays and Fridays. They do not include Bank Holidays.
What will happen when I contact the Learning Disability Helpline?
The Helpline may:
- answer your question straight away
- send you information to read
- ask you for more information
- arrange for a time to contact you
- tell you about other organisations Organisations are groups like companies and businesses. that can help.
What advice and information do the Learning Disability Helpline give people?
The Helpline can give advice about:
- Problems with care and support.
- Helping to make people safer.
- Supporting people to get benefits.
- Budgeting and money worries.
- Housing problems.
- Getting the right healthcare.
- Energy advice.
- Supporting people to understand their rights Rights are the things everyone should be allowed to do like have a say, or go to school. .
- SEND and education Education is when you learn things. When you fill in a form to get a job, education means you write where you went to school, college or university. .
They may be able to help with other things too.
What sort of information cannot be given by the Learning Disability Helpline?
The Helpline is not a crisis service A service gives people what they need, like healthcare services that help people when they are ill, and support services that give people support. .
If someone is in immediate danger, phone 999.
For more information about where to get help in a crisis visit Mencap's Crisis webpage.
How do I contact the Learning Disability Helpline?
- Phone: 0808 808 1111
- Email: [email protected]
- Or a quicker way, is to fill in the Learning Disability Helpline webform.
This Easy Read Easy Read is a way of making written information easier to understand. Pictures are usually added next to the writing. was first published in July 2026.
Last updated 29/07/2026.