Things to ask for to make your visit to hospital easier

A man points the way for a woman next to some healthcare professionals

Clear communication from healthcare staff.

A clock showing 20 minutes has an arrow over it showing more time. This is above a picture of a doctor talking to a patient

Longer appointments.

A complicated form with a red cross on it next to an Easy Read version of the same form which has a green tick on it. This is next to a picture of a man giving another man a leaflet

Accessible information.

Resources to help with a hospital visit

Reasonable adjustments in hospital

What are reasonable adjustments?

Reasonable adjustments are small changes that can help people with a learning disability be treated equally.

The law says that reasonable adjustments should be put in place. Watch our video to find out how they can help you.

 
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A man is standing at a hospital reception desk talking to a nurse
About reasonable adjustments
A man is sitting at a desk handing an easy read form to someone
Reasonable adjustments in hospital

It's not just during visits to hospital when people with a learning disability need more support

Thanks to those campaigning alongside Mencap, particularly following our Treat Me Well campaign , visiting hospital is starting to become easier for people with a learning disability.

But there's so much more to be done.

Mencap has, and always will, continue to campaign tirelessly to make the UK the best place for people with a learning disability to live.

Questions and answers about visiting hospital and hospital passports

You can use our hospital passport template to make your own hospital passport.

To find out how to use the hospital passport visit our website.

Under the Equality Act 2010, all disabled people have the right to reasonable adjustments when using public services, including healthcare.

Every person is different, so the adjustments people with a learning disability need will differ from person to person. However, there are common adjustments that help lots of people with a learning disability.  

A Hospital Communication Book has been developed on behalf of The Learning Disability Partnership Board in Surrey. 

The Partnership Board funded the Access To Acute Hospitals Project which aimed to help make sure that people with a learning disability had the right support when they used acute hospital services. 

The biggest barrier to people receiving the right support was found to be communication. Their book aims to help hospital staff in 2 ways, and contains 2 sections:

  • Section 1 - To give acute hospital staff basic information about the communication needs people may have
  • Section 2 - To be a practical communication tool people can use to help communicate together.

The Mental Capacity Act 2005 sets out the law around supporting people with a learning disability to make decisions.

Decisions about healthcare are some of the most important any of us will make, so it is vital that everyone who is involved in providing healthcare to people with a learning disability understands and follows the Mental Capacity Act. 

During our Treat Me Well campaign we created a brochure to outline how can healthcare professionals meet the needs of people with profound and multiple learning disabilities in hospital.

During our Treat Me Well campaign we created guidance for parents called 'Make your child's voice heard'. It outlines reasonable adjustments for children and young people with a learning disability in hospital.