If you pay rent and big problems in your home need fixing
What to do if you pay rent and big problems in your home need fixing
If something in your home needs fixing you may think about leaving.
But that is not always a good idea.
It could be very hard to find a new place to live.
If you leave you might not get help to:
- find a new home
- pay for a new home
You might become homeless.
You might have to pay for your old home and your new home.
The new place might not be better.
The new place might cost you much more.
Ask your landlord to fix things for you
If you do not own your home you might pay someone to live there.
A
landlord
A landlord is the owner of a property which they rent out to tenants. They can be a
council
A council is also called a
local authority
A local authority is also called a council. They are a group of people who make decisions about some of the things in the area where you live like schools,
social care
Social care means the services that give care and support to people who need it.
(support for people), parks and dustbin collection.
. They are a group of people who make decisions about some of the things in the area where you live. These include: schools, social care (support for people), parks and dustbin collection.
, a housing association, or an individual person.
is the person who owns the place where you live.
You pay them money to live there. The money you pay is called rent.
Your landlord usually has to fix any big problems in your home, like having:
- a roof with a hole that lets water in, or a broken pipe
- no heating
- a leaky or broken toilet.
You should tell your landlord about any things that need to be fixed.
You can contact them by:
- phone
- email, or
- text
Your landlord's contact details should be in your licence or tenancy agreement.
Remember:
Your landlord will not be responsible for fixing everything that breaks in your home.
Your landlord will not be responsible for small jobs like lightbulbs or damage made by you.
If something in your home needs to be fixed, check your licence or tenancy agreement.
If you need advice or support, contact the
Learning Disability
A learning disability is to do with the way someone's brain works. It makes it harder for someone to learn, understand or do things.
Helpline.
This
Easy Read
Easy Read is a way of making written information easier to understand. Pictures are usually added next to the writing.
was originally co-created with Shelter in December 2023.
Last updated by Mencap: 08/12/2023