About Mencap's CQC ratings

We manage services at 81 registered locations across England, all of which are regulated and are subject to inspection by the Care Quality Commission (all have been inspected). 

Of those inspected...

  • 4 services have been rated as Outstanding
  • 69 are Good
  • 8 Require Improvement

This means our overall CQC compliance rating is 90.1% 
(data gathered 05/07/2024)

View our current CQC ratings

The Care Quality Commission rates each of our services as Outstanding, Good, Requires Improvements or Inadequate. 

Click each of the categories below to see how our services have been rated. Or you can use the map below to browse services by location.

Browse by location

How we achieve high quality in our services

Mencap is committed to being open about the quality of services we offer people with a learning disability .

We believe that everybody should have the best quality of life. This means we continually improve the quality of services that we offer.

All our services work within our quality and practice framework, What Matters Most and our practice framework.

When we get a Requires Improvement or Inadequate rating

We take it very seriously when a service is rated as Requires Improvement or Inadequate, because this means that the quality of life for people in services isn't as good as it should be.

If this happens, the Quality team will support our operational colleagues within the service as soon as possible to develop and monitor an improvement plan (the 5 P's).

Two people stood back to back on a beach

Types of service

There are four key types of service that we provide. Click each of the service types below to find out more.

White space

We appreciate your feedback

We're always happy to be told when we've done something well, but equally, if you feel dissatisfied or unhappy about something that we've done, please contact us about your concerns.

Email us at complaints@mencap.org.uk or complete our online feedback form and we'll get back to you as soon as we can.