By Mencap
Annette and Tina offer individual and tailored advice to people with a learning disability, their families, and carers.
With over 25 years of experience Experience is when you have learned or tried something before. in advice and support roles, they are both passionate about making a difference and encouraging change.
If you need help with a enquiry about energy and money, and our helpline recognises that you need more in-depth support, your enquiry will be forwarded to them. They will contact you and support you through your enquiry by email and/or telephone, providing you with up-to-date advice and guidance Guidance means being given clear instructions to be able to do something well. .
They have expertise and knowledge Knowledge is knowing a lot about something. , covering a wide range of subjects but specialise in the following cost of living areas:
- Energy advice – including easy reads and practical measures to save energy and stay warm.
- Home energy surveys – guiding you over the telephone to help with saving energy.
- Benefit checks – ensure you are claiming all eligible benefits.
- Budgeting– budgeting and helping people to understand and manage their bills. We can also refer on to specialist debt advice if required.
- Housing - including
rent
Rent is the money that you pay to live in your home when you have a tenancy agreement. Your home belongs to a landlord, but you have a right to live there as long as you follow the rules that are in your tenancy agreement.
and
council tax
Council Tax is the money that people pay to the council. It helps to pay for things like social care (support for people), parks and dustbin collection.
arrears, homelessness, housing related costs, tenancy issues.
If you have any current issues or questions, contact Mencap’s Learning Disability Helpline by:
Phone: 0808 808 1111
Email: [email protected] with energy and money in the subject line.
Online: Helpline England form
Amy Clarke