Notice for complainants
This is our new, updated privacy notice for complainants, which was last updated on 11 November 2020.
At Mencap, we are committed to respecting your privacy and protecting your personal information.
Thank you for submitting your feedback to enable us to improve our services.
Within this context and with your
consent
Consent is when you say yes to something, like an operation, or Mencap using your photo for a story. You may have to sign something to say yes. If you can't make your own decisions, someone else can say yes or no for you. They must think about what is right for you.
, we need personal information such as your name, location, and contact details so that we can:
- get in touch with you
- direct your feedback to the most appropriate team
- analyse complaints to improve our services as per legitimate interests.
We may also share your complaint on an anonymous basis with the relevant regulators,
local authority
A local authority is also called a
council
A council is also called a local authority. They are a group of people who make decisions about some of the things in the area where you live. These include: schools,
social care
Social care means the services that give care and support to people who need it.
(support for people), parks and dustbin collection.
. They are a group of people who make decisions about some of the things in the area where you live like schools, social care (support for people), parks and dustbin collection.
and
Ombudsman
An ombudsman is someone who can help you if you have complained about a service, like a hospital. If you think that the service has not looked at your complaint properly, you can take your complaint to the ombudsman. The ombudsman is an independent person who will look at your complaint.
’ services.
We will keep your information securely for 7 years.
You have the right to:
- revoke your consent at any time
- access the data we hold about you. You can do this by completing our request form and you will need one piece of ID to complete the form.
- have your data erased from our systems
- data portability
- restrict or object to the use of the data.
You can query the use of your data by Mencap by emailing DPO@mencap.org.uk or contact the Information Commissioner’s Office.