WaterSure

WaterSure

What is WaterSure?

A water bill

WaterSure helps some people in England with their water bills if they need to use a lot of water at home.  

A map of the UK with Wales highlighted.

If you get your water from a Welsh water company and need to use a lot of water at home, you might be able to get help from WaterSure Wales

Can I get help from WaterSure?

A book of rules.

To get help from WaterSure, there are rules about: 

  • water meters 
  • benefits 
  • why you need to use a lot of water 
A water meter beside a book of rules.

What are the rules about water meters? 

A water meter

To get help from WaterSure, your household must: 

  • have a water meter or 
  • be waiting for a water meter, or 
  • be paying an assessed charge 
A water drop and some money.

An assessed charge means you pay a fixed amount of money for your water. 

A pile of money with a red cross beside it.

The fixed amount of money for an assessed charge is not the same as the fixed amount of money you pay for your water if you do not have a water meter. 

Two people talking to each other on the phone.  Beside them is a water drop and some money.

If the water company said they can not fit a water meter, they can let you know what the assessed charge for your water would be.    

A lady thinking.  In the thought bubble is a water bill and an arrow pointing upwards.

If you think that the assessed charge means you will pay more for your water bills, you do not have to change to the assessed charge.  

A water meter with a red cross beside it and some money and a drop of water with a red cross beside it.

If you do not have a water meter and do not change to the assessed charge, you can not get help from WaterSure. 

A rule book with different benefits behind it.

What are the rules about benefits? 

Different benefits

You can get help from WaterSure if you or someone in your household gets 1 of these benefits: 

  • Universal Credit 
  • Pension Credit 
  • Housing Benefit 
  • Income-based Jobseeker's Allowance  
  • Income Support 
  • Income-related Employment and Support Allowance 
  • Working Tax Credit 
  • Child Tax Credit awarded at a rate higher than the family element 
Symbols for Disability Living Allowance and Personal Independence Payment.

You might also be able to get help from WaterSure if you or someone in your household gets Disability Living Allowance (DLA) or Personal Independence Payment (PIP). 

Two people talking on the phone about DLA and PIP.

If you or someone in your household gets DLA or PIP, contact your water company to find out if you can get help from WaterSure. 

A book of rules and 3 drops of water.

What are the rules about needing to use a lot of water? 

An outline of a house with 3 children inside.

You can get help from WaterSure if there are 3 or more children in your household. 

3 children in front of a college.

The children must be 19 or under and in full-time education

An outline of a house with 3 drops of water, a shower and a washing machine in it.

You can also get help from WaterSure if you or someone in your household has a medical condition which means you need to use a lot of water at home. 

A person with their hands in front of their crotch with a toilet behind them and someone scratching their hands.

If you or someone in your household has any of these medical conditions, you can get help from WaterSure: 

  • desquamation (a skin disease where your skin peals or flakes off) 
  • a weeping skin disease (eczema, psoriasis or varicose ulceration) 
  • incontinence (you can not make it to the toilet when you need to go) 
  • abdominal stomas 
  • renal failure where you have to have dialysis at home (Dialysis helps to remove waste and liquid from your blood when your kidneys can not.) 

You can not get help from WaterSure for this if you already get help with your water bills from the NHS. 

  • Crohn's disease 
  • ulcerative colitis 
Two people talking on the phone with a house and water drops and a shower behind them.

If you or someone in your household has another medical condition which means you need to use a lot of water at home, contact your water company to find out if you can get help from WaterSure. 

What help will I get from WaterSure?

A water bill.

If you get help from WaterSure, your water bill will be capped.

A pile of money with a red line through it.  There is a green tick below the line and a red cross above the line.

Capped means that your water company will set a top limit for your water bill.  

Three people with a tree, a house and a church behind them.

You will not pay more for your water than most people in your area.    

A water meter.

If you have a water meter and use less water than most people in your area, you will only pay for the water you have used. 

How do I apply for help from WaterSure?

A phone, email and someone writing on an envelope.

Contact your water company to find out how to apply for help from WaterSure. 

A water bill.

You can also ask them if there is any other help they can give you with your water bills.

How to get help 

A laptop screen showing a group of people and the word welcome.

You can get help and advice on our website at www.mencap.org.uk/COL  
 

A lady looking worried and thinking about money.

If you are worried about money, contact our Learning Disability Helpline:  

A man talking on his phone.

Call us Monday to Friday on 0808 808 1111   

A laptop screen showing an email.

Email us at helpline@mencap.org.uk