Warm Home Discount - If you live in England or Wales
Warm Home Discount - If you live in England or Wales
You can get the Warm Home Discount if all these were true for you on 23 August 2026:
1. The energy company you pay your bills to is taking part in the Warm Home Discount.
2. you or your partner get certain Certain means you are sure about something. benefits.
Your partner is someone you live with and are in a relationship with.
You can get the Warm Home Discount if you get one of these benefits:
- Universal Credit
- Housing Benefit
-
income
Income is all the money you get from things like paid jobs and government benefits.
-related
Employment
Employment means having a job.
and Support Allowance (ESA) -
Pension
A pension is money you get when you are older to pay for the things you need. You can pay money into your pension when you are working so there is more money for when you are older.
Credit
3. Your name or your partner’s name is on the electricity bill.
You can also get the Warm Home Discount if someone who is in charge of your benefits or makes decisions for you has their name on the bill.
If all these are true for you, this is known as being in the core group.
Being in the core group means you should be able to get the Warm Home Discount.
If you can get the Warm Home Discount, the company who you get your electricity from will give you a discount on your bill.
They will not pay money to you directly.
How to get the Warm Home Discount
The Government The Government are the people who run the country. They decide how much tax people should pay for things and how things like the National Health Service should work. are sending out letters to let people know about the Warm Home Discount.
The letters will be sent between October 2026 and early January 2027.
You should get a letter if:
- You can get the Warm Home Discount
- You might be able to get the Warm Home Discount, but you need to give some more information.
If you can get the Warm Home Discount, your letter will say you do not have to do anything.
You will get the discount automatically.
If you need to give some more information, your letter will tell you to call the Warm Home Discount helpline by 26 February 2027.
You can give them the information to see if you can get the discount.
If you can get the Warm Home Discount, your energy company will take the money off your bill by 31 March 2027.
If you do not get a letter by the start of January and you think you can get the Warm Home Discount, call the helpline.
You can call the Warm Home Discount helpline on 0800 030 9322.
You will need to call the helpline before 26 February 2027.
The helpline is open Monday to Friday from 8am to 6pm.
The helpline is free from a home phone or mobile phone.
You can write to the Warm Home Discount helpline at:
Warm Home Discount Scheme
PO Box 970
Preston
PR2 0FX
This Easy Read Easy Read is a way of making written information easier to understand. Pictures are usually added next to the writing. was created by the Department for Energy Security & Net Zero and Mencap.
First published 01/12/2023
Updated 21/10/2026.