Contacting Mencap: Easy Read
Contacting Mencap
There are lots of different people at Mencap who you can contact to help you find the help and support you need.
The Learning Disability Helpline
You can contact our
Learning Disability
A learning disability is to do with the way someone's brain works. It makes it harder for someone to learn, understand or do things.
Helpline team for advice and support if you:
- have a learning disability
- are a member of the family of someone with a learning disability
- are a friend of someone with a learning disability
- are a carer for someone with a learning disability.
What the Learning Disability Helpline can help with
The Learning Disability Helpline can help and support you with lots of things like:
- Benefits and how to manage your money
- Health matters like how to get on the
Learning Disability Register
The learning disability register is a list of people with a learning disability that the doctor’s surgery looks after.
, hospital passports, and how to keep stay well.
- Housing matters like how to pay your rent, how to find a home, and how to get something fixed in your home.
- Support with the cost of living like telling you about social tariffs, where to get help with food, and how to save energy.
The Learning Disability Helpline can also tell you more about learning disabilities, how to get social care and keeping safe.
How to contact the Learning Disability Helpline
You can contact the Learning Disability Helpline team by:
Phone: 0808 808 1111
Email: helpline@mencap.org.uk
Online using our webform.
Other people to contact at Mencap
There are lots of other teams at Mencap you can contact.
Who you need to speak to depends on what you want help or advice about:
1. If you want to tell us something good or bad about Mencap services
Telling us something that is bad about Mencap services is called a complaint.
Telling us something good about Mencap services is called a compliment.
To make a complaint or send a compliment to Mencap you can:
- Phone 08081 968424
- Use our online form.
2. If you want to know more about an event like a race
We have an Event team who you can contact about any of our fundraising events like marathons, bike rides and walks.
A marathon is a long running race.
Fundraising is when you do something to make money to help someone or something.
You can contact our Events team by:
- Phone: 020 7696 6946
- Email: events@mencap.org.uk
3. If you work for Mencap and want to talk to someone about your job
The Human Resources (HR) team can help you with things to do with your job at Mencap like:
- Your pay
- Training to do your job
- Giving information about you to a new employer - this is called giving them a reference.
Contact the H R team by:
- Email: HRSS@mencap.org.uk
4. If you want to leave money to Mencap after you die
Our Gifts in Wills team can help advise you about leaving money to Mencap after you die by making a Will.
You can contact the Gifts in Wills team by:
- Email: giftsinwills@mencap.org.uk
- Phone: 0207 696 6917.
5. If you want to give money to Mencap to remember someone who has died
Our In Memory team can advise you how to give money to Mencap as a way of remembering someone who has died.
You can contact the In Memory team by:
- Phone: 0207 696 6007
- Email: inmemory@mencap.org.uk
6. If you want to tell us your story about learning disability
Our Media team share stories about learning disability with local and national newspapers, websites, TV and radio.
If you have a story you would like to share, email: media@mencap.org.uk
7. If you want to contact someone who works at Mencap
You can write to Mencap Head Office at: Royal Mencap Society, 6 Cyrus Way, Peterborough, PE7 8HP.
Phone: 01733 873700 (9am to 5pm, Monday to Friday).
Our London office
Address: Royal Mencap Society, East One, 20-22 Commercial Street, Spitalfields E1 6LP.
Phone number: 020 7454 0454 (9am to 5pm, Monday to Friday).
Our Northern Ireland office
Address: Mencap Centre, 5 School Road, Belfast, BT8 6BT.
Phone number: 028 9069 1351 (9am to 5pm, Monday to Friday)
Email: helpline.ni@mencap.org.uk
Or use our online contact form or visit our website.
Our Wales office
Address: Mencap Cymru, Ground Floor, Unit 4, Ty Pennant Mill Street, Pontypridd, Rhondda Cynon Taff, CF37 2SW.
Phone number: 029 2074 7588 (9am to 5pm, Monday to Friday).
Helpline: 0808 8000 300
Or use our contact form or visit our website.
8. If you want to speak to someone about Supported Internships or Oliver McGowan Mandatory Training
Contact the Mencap Training Academy for information about any of our training courses.
9. If you are fundraising for Mencap and need some help or advice
Our Supporter Care team can help answer your questions about fundraising or making a donation.
A donation is when you give something like money to someone to help them.
You can contact the Supporter Care team by:
- Post to: Supporter Care Team, Royal Mencap Society, 6 Cyrus Way, Peterborough, PE7 8HP.
- Phone: 0207 696 6007 - Weekdays 10am - 4pm.
- Email: supportercare@mencap.org.uk
10. If you want to contact a local group
The Your Network team at Mencap can help you contact a local Mencap group.
Email: yournetwork@mencap.org.uk
You can also visit our website to find your local group.
11. If you want to do your own fundraising for Mencap
Our
Community
A community is the people and places in an area.
fundraising team can give you help and information to set up your own Mencap fundraising event.
You can contact the Community fundraising team by:
Phone: 0207 696 6007.
Email: community.fundraising@mencap.org.uk
This
Easy Read
Easy Read is a way of making written information easier to understand. Pictures are usually added next to the writing.
was first published 16/10/2024
Last updated 16/10/2024.