It starts with you
Before we recommend any services, we would love to have a chat and get to know you.
If you want, we can also talk to your family, friends or carer. We’ll speak to your social worker A social worker is someone who can help you get the support you need. Social workers usually work for your local council A council is also called a local authority A local authority is also called a council. They are a group of people who make decisions about some of the things in the area where you live like schools, social care Social care means the services that give care and support to people who need it. (support for people), parks and dustbin collection. . They are a group of people who make decisions about some of the things in the area where you live. These include: schools, social care (support for people), parks and dustbin collection. . too, if they have referred you.
Then we will work with you to do an assessment An assessment is a way of finding out what help a person needs. When you have an assessment, you might have to go to a meeting or fill in a form. and make sure that we cover all areas of care and support that you will need. We do this to make sure we really understand you and can support you in the best way possible.
This is then agreed with you, as well as your social worker and local authority – we do this so that we can agree on funding to pay for your support.
After assessing your needs, we work with you and anyone else you want to be involved, to make a plan for the support we will deliver. This is called a person-centred plan A person-centred plan is a plan to show what you want and need in your life. You can get support to make a person-centred plan. , because you are central to it.
The plan will detail the services we will provide, with information like who your support workers are, times of your support, and the specific things we need to support you with each day.
It will also include what your goals and aspirations are and how we will help to achieve them.
Reviewing your support
Over time your needs might change. You may need more or less support, or support with different activities.
We continuously monitor and review the support we provide to make sure your needs are being met.
If at any time your support does not meet your needs and goals we can work with you to review it and make changes.
All Mencap support workers are inclusive, enthusiastic and sensitive to each person’s needs. They work with the same person, giving the people we support the reassurance of seeing a familiar face.
Unlike some other support providers, our support workers are given full training when they start working at Mencap. We pay the National Living Wage A wage is the money you get for doing a paid job. too – It is important we do this, as if our support workers are happy they provide the best support.
Our services work within the standards set by the Care Quality Commission, the Care Inspectorate Wales (Cymru) and The Regulation and Quality Improvement Authority (Northern Ireland).
We also have our own quality standards, What Matters Most, which help us support people with a learning disability A learning disability is to do with the way someone's brain works. It makes it harder for someone to learn, understand or do things. in the best possible way. These standards have been developed to cover the things that people have told us are important to them.
How to get the support you need
Contact the Learning Disability Helpline for advice and information about what support we can offer you.
Or why not take a look at our online community A community is the people and places in an area. ? This is space for parents and family carers of people with a learning disability to share experiences, advice and support.