Tell us what you think Easy Read

This Easy Read tells you how to make a complaint or how to tell us when we did something well.

Telling us when we did something well is called a compliment.

Making a complaint means telling us about something you do not like.

If something has gone wrong with your support from Mencap, we’d like you to tell us.

It is OK to complain. 

It can be a good way to make things better. 

When we know what is wrong, we can put it right.

If we don’t make things better the way you wanted us to, you can make an appeal . 

An appeal means we will look at it again and see if we can do more to help you.

When you think we’ve done something good, we’d love you to tell us. This is called a compliment. 

When you’re happy, we are happy too.

You can fill out our Easy Read online form to make a complaint or send us a compliment.

If you need any help with the form, ask someone you trust like a friend, a member of your family, or your carer.

You can also post a complaint to Mencap by downloading a copy of the form and sending it to us by letter or email.

• Email: complaints@mencap.org.uk  
• Post: The Compliments and Complaints Team, Mencap, 6, Cyrus Way, Hampton, Peterborough. PE7 8HP.

You can speak to our Compliments and Complaints manager by:

Phone: 0808 196 8424 (freephone)
Or email: complaints@mencap.org.uk