If things are going wrong with your services | Mencap

If things are going wrong with your services

An outline of a house, with a gas flame, a water drop and an electric socket inside it.

Things that you need at home like gas, electricity, water, phone and broadband are sometimes called services.

A hand with some pound notes in it. Behind the hand is an outline of a house with a gas flame, a water drop and an electric socket inside.

The company that you pay for a service is called a service provider.

A lady with her thumb pointing down. Behind her is an outline of a house with a gas flame, drop of water and an electric socket inside.

This page gives you some advice about what to do if things are going wrong with your services.

A man with his arms crossed looking unhappy. Behind the man is an outline of a house with a gas flame, a water drop and electric socket inside.

I am not happy with my services

a phone, an email and a hand writing an address on an envelope. Behind them is a man with his arms crossed looking unhappy. Behind him is an outline of a house with a gas flame, a water drop and electric socket inside.

If you are not happy with your services, contact your service provider as soon as possible.

An electricity bill with a red circle around a phone number.

You will find the contact details for your service provider on your bill.

A computer screen showing google search.

Or you can look on the internet for their contact details.

A lady holding a purse which only has a couple of pennies in it. Behind her is an outline of a house with a gas flame, a water drop and an electric socket inside.

I do not have enough money to pay for my services

a mobile phone, an email and a hand writing an address on an envelope. Behind them is a lady with no money and an outline of a house with a gas flame, a water drop and an electric socket inside.

If you do not have enough money to pay for any of your services, contact your service provider as soon as possible.

An electricity bill with a red circle around a phone number.

You will find the contact details for your service provider on your bill.

A computer screen showing google search.

Or you can look on the internet for their contact details.

A bill with a calendar and a plus sign next to the calendar.

Your service provider might give you more time to pay your bill.

A lady and a man shaking hands with a plan between them. Behind the lady is an electric bill. Behind the man is some money.

Energy providers have to help you plan how to pay your bill.

An outline of a house with a gas flame, water drop and electric socket inside. Beside the house is a red cross.

My services are not working

A phone, a hand writing an address on an envelope and an email. Behind them is an outline of a house with a gas flame, a water drop and an electric socket inside and a red cross beside the house.

If your services are not working properly, contact your service provider.

An electric bill with a red circle around a phone number.

You will find the contact details for your service provider on your bill.

A computer screen showing google search.

Or you can look on the internet for their contact details.

a gas flame

Gas

A lady on the phone. Beside her is a speech bubble with a gas flame inside.

If you can smell gas when everything is turned off, or you want to report a gas leak:

phone 0800 111 999 if you are in England, Wales or Scotland
phone 0800 002 001 if you are in Northern Ireland

Electricity

A lady talking on the phone. Beside her is a speech bubble with an electric socket and a red cross beside it.

If you want to report a power cut, phone 105.

A lady talking on the phone. Beside her is a speech bubble with an electric socket and a red cross beside it and some money with a red line through it.

It is free to phone 105 from your mobile phone or landline.

Water

A lady talking on the phone. Beside her is a speech bubble with a tap and a red cross through it.

If you have no water, contact your water company.

A water bill with a red circle around the contact details for the water company.

You will find the contact details on your water bill.

Priority Services Register

A list of people with different disabilities.

The Priority Services Register is a list of people who can get extra help with their gas, electricity and water.

A list of people with a gas flame at the top and a list of people with an electric socket at the top.

Each company that provides gas, electricity or water has their own Priority Services Register.

A .list of people with different disabilities and an information sign next to the list.

For more information about the Priority Services Register, go to our Priority Services Register page.

How to get help 

A laptop screen showing a group of people and the word 'welcome'.

You can get help and advice on our website at www.mencap.org.uk/COL 
 

A lady looking worried and thinking about money.

If you are worried about money, contact our Learning Disability Helpline: 

A man talking on a mobile phone.

Call us Monday to Friday on 0808 808 1111  

A computer screen with an envelope and the word email.

Email us at helpline@mencap.org.uk  

Hands typing on a tablet

Fill in our online form 

Thank you to British Gas Energy Trust for funding.