Find out how you can apply today

Your organisation can have the peace of mind that your staff are safe and suitable to work with vulnerable adults and children.

Our use of eBulk means you can complete your applications online, hassle free, saving you time and money. 

Mencap is a leading social care provider and has been processing DBS checks since they were introduced in 2002. 

More than 10,000 DBS checks are handled by us every year, including our own staff and volunteers, as well as other organisations. 

If you have specific questions about having a DBS check, including information about what a regulated activity is, take a look at the Frequently Asked Questions section further down this page.

Register with us

To register with us please complete our online registration form to let us know that you'd like a DBS check.

You will then receive an email with your log in details.

Go to form

More information and your frequently asked questions

Our support is included

We have a dedicated support team that will deal with all queries by phone or email.

We will also provide training upon request, helping you complete you application ensuring a smooth process from start to finish.

We are professional, quick and easy

We aim to process any queries, applications and any other information sent to us within 2 business days.

Hassle free service

You won’t have to spend time and money registering with the DBS.

Some organisations do not qualify for registration so we can take care of everything for you. There is also no joining fee to use this service. There is also no joining fee to use our service.

More information

Our DBS Team is available Monday to Friday, 8am to 5:30pm on 01733 873 737, if you have any questions.

What kind of a DBS check should I apply for; Standard, Enhanced or Basic?

Use the DBS Eligibility Tool to see what kind of DBS check you should apply for. 

How long does it take for an application to process?

Once an application has been countersigned and sent to the DBS for processing, the DBS average at 15 business days to process the application.

I applied for an application weeks ago and have not heard anything?

Some applications with the DBS can take longer for them to process. 

After tracking an application and it has been held at any stage for more than 60 days, please call Mencap DBS on 01733 873 737 so they can investigate further.

What is the Update Service?

The Update Service is run by the Disclosure Barring Service. It allows applicants to keep their DBS certificates up to date and for employers to check a DBS certificate.

Please visit their website for more information.

How can I pay for my application?

You have the option of paying for your DBS applications:

  • online via SagePay
  • by cheque
  • by BACS

If you require our bank details you can request these by emailing dbs.enquiries@mencap.org.uk.

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