Annette and Tina offer individual and tailored advice to people with a learning disability , their families, and carers.

With over 25 years of experience in advice and support roles, they are both passionate about making a difference and encouraging change.  

If you need help with a cost of living enquiry and our helpline recognises that you need more in-depth support, your enquiry will be forwarded to them. They will contact you and support you through your enquiry by email and/or telephone, providing you with up-to-date advice and guidance .

They have expertise and knowledge, covering a wide range of subjects but specialise in the following cost of living areas:

  • Energy advice – including easy reads and practical measures to save energy and stay warm.
  • Home energy surveys – guiding you over the telephone to help with saving energy.
  • Benefit checks – ensure you are claiming all eligible benefits.
  • Budgeting– budgeting and helping people to understand and manage their bills. We can also refer on to specialist debt advice if required.
  • Housing - including rent and council tax arrears, homelessness, housing related costs, tenancy issues.


If you have any current issues or questions, contact Mencap’s Learning Disability Helpline by:

Phone: 0808 808 1111

Email: with cost of living in the subject line.

Form:  Helpline England form




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How to get help with food, energy and fuel costs

We've created a page about the governments cost of living payments. Find out if you are eligible and how to claim them.

Alternatively, join one of our free webinars.