Mencap's CQC ratings

We manage services at 97 registered locations across England, all of which are regulated and are subject to inspection by the Care Quality Commission (all have currently been inspected).

Of those inspected, 4 services have been rated as Outstanding, 88 are Good and 3 Require Improvement, and 2 are inadequate. This means our current overall CQC compliance rating is 94.8% (last updated 28 May 2022).

See our CQC Ratings

The Care Quality Commission rates each of our services as Outstanding, Good, Requires Improvements or Inadequate. 

Click each of the categories below to see how our services have been rated. Or you can use the map below to browse services by location.


East Fields

Mencap Portland and Oxborough Services 

Northumberland Mid & North Domiciliary Care Agency

Royal Mencap Society - Lincolnshire Domiciliary Care Agency 


92 North Street

Arbor Way

Barnsley Mencap


Cambridgeshire and Peterborough Domiciliary Care Agency

Chestnut House

Churchfield Avenue

Cottingham Road

Curlew Close

Dolphin Court

Farm Lane House

Hales Lodge

Hardy Drive

Hertfordshire Domiciliary Care Agency

Hulse Road

Lawnswood Avenue

Leicestershire Community Support Scheme

Mellor House

Mencap - Dorset Support Service

Mencap - East Cornwall Support Service

Mencap - Ipswich and Central Suffolk Domiciliary Care Agency

Mencap - Kent and East Sussex Domiciliary Care Agency

Mencap - Mansfield Domiciliary Care Agency

Mencap - March Domiciliary Care Agency

Mencap - Merseyside and Lancashire Support Service

Mencap - Newark Domiciliary Care Agency

Mencap - Surrey Supported Living

Mencap - Taunton Deane Support Services

Mencap - Teeside Domiciliary Care Agency

Mencap - Trowbridge

Mencap - West Suffolk Domiciliary Care Agency

Mencap - West Sussex Domiciliary Care

Mencap Central Notts Services

Mencap Community Support

Mencap Derbyshire and Derby City Domiciliary Care Agency

Mencap Domiciliary Care Southend

Mencap North East (Durham, Gateshead, Darlington, Northumberland South & South Tyneside) DCA

Mencap North Notts Services

Mencap Respite Service Liverpool

Mencap South Notts Services

Mencap York Domiciliary Care

Montague Street Care Home

Northamptonshire Domiciliary Care Agency

North Hants, Beds and Bucks Domiciliary Care Office

Penrith Drive

Plymouth Support Service

Rochdale Area B

Royal Mencap Society - 1 Meadow View

Royal Mencap Society - 1 Sheepfold Avenue

Royal Mencap Society - 1-2 Broadstone Close

Royal Mencap Society - 1-2 St Albans Close

Royal Mencap Society - 145 Kingsley Road

Royal Mencap Society - 16 Lumley Road

Royal Mencap Society - 17 Flaxfield Road

Royal Mencap Society - 178 London Road

Royal Mencap Society - 2 Conroy Close

Royal Mencap Society - 2 Meadow View

Royal Mencap Society - 25 Barossa Road

Royal Mencap Society - 25 The Sandfield

Royal Mencap Society - 27 Larchwood Close

Royal Mencap Society - 3 Meadow View

Royal Mencap Society - 30 Foster Court

Royal Mencap Society - 32 Kings Lane

Royal Mencap Society - 34-35 Huddleston Close

Royal Mencap Society - 4 Meadow View

Royal Mencap Society - 50 Belle Vue Grove

Royal Mencap Society - 51 Belle Vue Grove

Royal Mencap Society - 62 Wright Street

Royal Mencap Society - 71 Middleton Avenue

Royal Mencap Society - 9-10 Jutland Place

Royal Mencap Society - 97b Barnby Gate

Royal Mencap Society - Church Road

Royal Mencap Society - Churchfields

Royal Mencap Society - Domiciliary Care Services - North London

Royal Mencap Society - Domiciliary Care Services and Shared Lives - West London

Royal Mencap Society - Drummond Court

Royal Mencap Society - Hull Domiciliary Care Agency

Royal Mencap Society - Norfolk Domiciliary Care Agency

Royal Mencap Society - Rotherham and Sheffield Domiciliary Care Agency

Royal Mencap Society - Woodlands Residential Home

Shining Star

South Street


St Ives Close

The Old Rectory

Treseder House

Ware Road

Warwickshire Supported Living 

West Cornwall Support Service 

Westley Brook Close

York Road

Requires Improvement

Mencap - Yeovil Support Service

Royal Mencap Society - Central Hampshire

Royal Mencap Society - North Suffolk and Coastal Domiciliary Care Agency

Sometimes when we receive a Requires Improvement rating from the Care Quality Commission (CQC), they issue us with a Requirement Notice. They do this because:

  • They consider we are in breach of a legal requirement
  • We need to improve care standards
  • The people using our service are not at immediate risk of harm

When we receive a Requirement Notice, we must send a report to the CQC to say what action we are going to take. The Requirement Notice remains in place until the CQC has re-inspected the location.

We currently have one location where the CQC has issued us with a Requirement Notice(s). We have attached our CQC report of actions below:

Mencap East Hampshire Domiciliary Care Agency (now called Royal Mencap Society - Central Hampshire)

CQC report of actions - Mencap East Hampshire Domiciliary Care Agency (PDF) Action report status: Completed



Royal Mencap Society - 6 Lamberts (Foxglove)

Royal Mencap Society - 22 Lamberts (Daisy)

Services not yet inspected

All of our services have been rated by the Care Quality Commission.

Browse by location

How we achieve high quality in our services

Mencap is committed to being open about the quality of services we offer people with a learning disability.

We believe that everybody should have the best quality of life. This means we continually improve the quality of services that we offer.

All our services work within our quality and practice framework, What Matters Most and our practice framework.

Two people stood back to back on a beach

When we get a Requires Improvement or Inadequate rating

We take it very seriously when a service is rated as Requires Improvement or Inadequate, because this means that the quality of life for people in services isn't as good as it should be.

If this happens, the Quality team will support our operational colleagues within the service as soon as possible to develop and monitor an improvement plan (the 5 P's).

Types of service

There are four key types of service that we provide. Click each of the service types below to find out more.

Residential Care Home

A care home is a place where personal care and accommodation are provided together. 

People may live in the service for short (respite) or long periods of time. For many people, it is their sole place of residence and so it becomes their home, although they do not legally own or rent it.

Both the accommodation and the care that people receive are regulated by CQC.

Domiciliary Care

Domiciliary Care is where we provide personal care to people living in their own home in order to promote their independence.

Supported Living

Supported Living is where we provide care and/or support to people living in their own homes. The needs of people may vary greatly - they may require additional support with household tasks, personal care or any other activity that allows them to maintain their independence and quality of life.

If the person requires support with personal care (e.g. washing, bathing or cleaning themselves, getting dressed or going to the toilet), then this support is regulated by CQC.

Shared Lives

Shared Lives is care and/or support provided by individuals, couples and families who have approved and trained for that role by the service registered with CQC.

Do you have a compliment or complaint to make?

We're always happy to be told when we've done something well, but equally, if you feel dissatisfied or unhappy about something that we've done, please contact us about your concerns.

You can email us about your compliment or complaint at or complete our online feedback form.

We'll then get back to you as soon as we can.

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