Mencap's CQC ratings
We manage services at 102 registered locations across England, all of which are regulated and are subject to inspection by the Care Quality Commission (101 have currently been inspected).
Of those inspected, 4 services have been rated as Outstanding, 91 are Good and 6 Require Improvement (none are Inadequate). This means our current overall CQC compliance rating is 94.1% (last updated 24th August 2021).
See our CQC Ratings
The Care Quality Commission rates each of our services as Outstanding, Good, Requires Improvements or Inadequate.
Click each of the categories below to see how our services have been rated. Or you can use the map below to browse services by location.
Sometimes when we receive a Requires Improvement rating from the Care Quality Commission (CQC), they issue us with a Requirement Notice. They do this because:
- They consider we are in breach of a legal requirement
- We need to improve care standards
- The people using our service are not at immediate risk of harm
When we receive a Requirement Notice, we must send a report to the CQC to say what action we are going to take. The Requirement Notice remains in place until the CQC has re-inspected the location.
We currently have three locations where the CQC has issued us with a Requirement Notice(s). We have attached our CQC report of actions below:Shining Star
CQC report of Actions - Shining Star (PDF)
Action report status: In progress
CQC Report of Actions - Lawnswood Avenue (PDF)
Action report status: Completed
CQC report of actions - Mencap East Hampshire Domiciliary Care Agency (PDF) Action report status: Completed
None of our services have been rated as Inadequate.
Services not yet inspected
Browse by location
How we achieve high quality in our services
Mencap is committed to being open about the quality of services we offer people with a learning disability.
We believe that everybody should have the best quality of life. This means we continually improve the quality of services that we offer.
All our services work within our quality and practice framework, What Matters Most and our practice framework.
When we get a Requires Improvement or Inadequate rating
We take it very seriously when a service is rated as Requires Improvement or Inadequate, because this means that the quality of life for people in services isn't as good as it should be.
If this happens, the Quality team will support our operational colleagues within the service as soon as possible to develop and monitor an improvement plan (the 5 P's).
Types of service
There are four key types of service that we provide. Click each of the service types below to find out more.
Residential Care Home
A care home is a place where personal care and accommodation are provided together.
People may live in the service for short (respite) or long periods of time. For many people, it is their sole place of residence and so it becomes their home, although they do not legally own or rent it.
Both the accommodation and the care that people receive are regulated by CQC.
Domiciliary Care is where we provide personal care to people living in their own home in order to promote their independence.
Supported Living is where we provide care and/or support to people living in their own homes. The needs of people may vary greatly - they may require additional support with household tasks, personal care or any other activity that allows them to maintain their independence and quality of life.
If the person requires support with personal care (e.g. washing, bathing or cleaning themselves, getting dressed or going to the toilet), then this support is regulated by CQC.
Shared Lives is care and/or support provided by individuals, couples and families who have approved and trained for that role by the service registered with CQC.
Do you have a compliment or complaint to make?
We're always happy to be told when we've done something well, but equally, if you feel dissatisfied or unhappy about something that we've done, please contact us about your concerns.
We'll then get back to you as soon as we can.