We provide Disclosure Barring Service (DBS) checks so businesses can have the peace of mind that their staff are safe and suitable to work with vulnerable people.
We have many years of experience providing DBS checks and our quick and competitively priced service helps take away the hassle for you. Our use of eBulk means you can complete your applications online, saving you time and money.
More than 8,000 DBS checks are handled by us every year, including ones for our own staff and volunteers, as well as other charities, companies and single applicants.
If you have specific questions about having a DBS check, including information about what a Registered Activity is, scroll down the page to view the answers to your Frequently Asked Questions.
How do I apply for a DBS check?
Follow our simple process to get your DBS check started today
Are you having difficulty with your DBS application?
If so, contact our DBS team on: firstname.lastname@example.org or call 01733 873 737. We are available Monday to Friday 9am to 5:30pm.
More information and your frequently asked questions
Our support is included
We have a dedicated support team that will deal with all queries by phone or email. We will also provide training upon request, helping you complete you application ensuring a smooth process from start to finish.Why choose us?
We are professional, quick and easy
We complete and send application forms to the DBS and make sure your organisation has all disclosure information within one business day.
Have years of experience
Mencap is a leading social care provider and has been processing DBS checks (previously Criminal Records Bureau checks) since they were introduced in 2002. We process more than 8,000 DBS checks a year for many other charities, as well as our own employees and volunteers.
It's hassle free
You won’t have to spend time and money registering with the DBS. Some organisations do not qualify for registration so we can take care of everything for you. There is also no joining fee to use this service.
We offer a thorough service
We monitor and track all applications – and you can get an update online, using our online checking facility. A letter is sent to the applicant if there is a query, and we make sure the information needed for the query goes straight to the DBS. We also record every document submitted to us in support of identity checking.
It's a quick turnaround
We complete and send application forms to the DBS and make sure your organisation has all disclosure information within two business days. Plus we have a dedicated helpline for queries and guidance.
- Download a leaflet for further information about our DBS checking service
- Download our DBS checks terms and conditions
Or call our team on 01733 873 737 if you have a question about our DBS checks.
What kind of a DBS check should I apply for Enhanced or Standard?
If you are working regularly with vulnerable groups, children or adults, it is recommended that you apply for an Enhanced DBS Check.
How long does it take for an application to process?
A rough guideline, the application can take between 5-10 working days after Mencap have countersigned the application.
I applied for an application weeks ago and have not heard anything?
Some applications can be held up on Stage4 Police checks. Please call Mencap DBS direct on 01733 873737 so they can investigate further.
What is the Update Service ?
The Update Service is run by the Disclosure Barring Service. It enables people to take their Disclosure Certificate to other employers / voluntary groups. The Applicant has to have a DBS check processed then register for the Update Service within 19 days of the certificate issue date, or if the applicant is processing their application through E-bulk once they have received their application reference umber. The DBS charge an annual fee of £13 for registration it is free of charge for volunteers.
How can I pay for my application?
Payment by cheque or Bacs transfer / online Sort Code 20-36-47 Account 90693952 quoting as reference (DBS + Surname + reference number if known)
What is a Regulated Activity - Working With Adults?
The definition of regulated activity in relation to adults focuses on those activities which, should they be needed by any adult, mean that an adult is considered vulnerable at the point of receiving them. The definition applies to individuals undertaking the following activities:
- healthcare for adults provided by, or under the direction or supervision of a regulated health care professional
- personal care for adults involving hand-on physical assistance with washing and dressing, eating, drinking and toileting; prompting and supervising an adult with any of these tasks because of their age, illness or disability; or teaching someone to do one of these tasks
- social work - provision by a social care worker of social work which is required in connection with any health services or social services
- assistance with an adult's cash, bills or shopping because of their age, illness or disability arranged via a third party
- assisting in the conduct of an adult's own affairs under a formal appointment
- conveying adults for reasons of age, illness or disability to, from, or between places, where they receive healthcare, personal care or social work arranged via a third party
- A volunteer will not fall within the definition of regulated activity if they are supervised to the statutory level, an individual will still be able to receive an Enhanced Check but without barred lists selected. If an individual is a volunteer and is undertaking tasks/duties unsupervised, then they will be in regulated activity and will therefore be able to receive an Enhanced Check with the barred lists selected.
What is a Regulated Activity – Working With Children?
The definition of regulated activity relating to children comprises only:
- (i) Unsupervised activities: teach, train, instruct, care for or supervise children, or provide advice/guidance on well-being, or drive a vehicle only for children.
- (ii) Work for a limited range of establishments ('specified places'), with opportunity for contact: for example, schools, children's homes, childcare premises. Not work by supervised volunteers.
Work under (i) or (ii) is regulated activity only if done regularly.
- (iii) Health care for children provided by, or under the direction or supervision of a regulated health care professional. This is regulated activity even if the activity is only carried out once.
- (iv) Personal care for children involving hands-on physical assistance with washing and dressing, eating, drinking and toileting; prompting and supervising a child with any of these tasks because of their age, illness or disability; or teaching someone to do one of these tasks.
- (v) Registered childminding.
- (vi) Registered foster-carers.
- (vii) The day-to-day management or supervision of any person engaging in regulated activity is also in regulated activity.
A volunteer will not fall within the definition of regulated activity if they are supervised to the statutory level, an individual will still be able to receive an Enhanced Check but without barred lists selected. If an individual is a volunteer and is undertaking tasks/duties unsupervised, then they will be in regulated activity and will therefore be able to receive an Enhanced Check with the barred lists selected
Is there an easy way to check if I am requesting the right kind of DBS Check?
You can find out if your role is eligible for a DBS check by using an online tool on the government website.