Warm Home Discount - People on certain benefits who live in England or Wales (Core Group 2)
Warm Home Discount - People on certain benefits who live in England or Wales (Core Group 2)
If you get certain benefits you might be able to get the Warm Home Discount.
If you live in England or Wales, you can get the Warm Home Discount if these were true on 11 August 2024:
1. The energy company you pay your bills to is taking part in the Warm Home Discount
Click here for a list of energy companies taking part.
2. Your name or your partner’s name is on the electricity bill
Your partner is someone you live with and are in a relationship with.
You can also get the Warm Home Discount if someone who is in charge of your benefits or makes decisions for you has their name on the bill.
3. Your home has a high energy cost score.
A high energy cost score depends on the type of home you have, how old it is, and how big it is.
It is not to do with how much you spend on energy.
Your home must have a high energy cost score for you to get the Warm Home Discount.
4. You (or your partner) get
tax
Tax is the money that pays for things like schools, hospitals and the police. There are different types of taxes like income tax, VAT and council tax.
credits or one of the benefits on the list below:
- Housing Benefit
-
income
Income is all the money you get from things like paid jobs and government benefits.
-related
Employment
Employment means having a job.
and Support Allowance (ESA) - income-based Jobseeker’s Allowance (JSA)
- Income Support
- the ‘Savings Credit’ part of
Pension
A pension is money you get when you are older to pay for the things you need. You can pay money into your pension when you are working so there is more money for when you are older.
Credit - Universal Credit
You can get the Warm Home Discount if you have a low income and you get:
- Child Tax Credit or
- Working Tax Credit
How to get the Warm Home Discount
The Government The Government are the people who run the country. They decide how much tax people should pay for things and how things like the National Health Service should work. are sending out letters to let people know about the Warm Home Discount.
The letters will be sent between October 2024 and early January 2025.
You should get a letter if:
- You can get the Warm Home Discount
- Or you might be able to get the Warm Home Discount, but you need to give some more information.
If you can get the Warm Home Discount, your letter will say you do not have to do anything and you will get the discount automatically.
If you need to give some more information your letter will tell you to call the Warm Home Discount helpline by 28 February 2025.
You can give them the information to see if you can get the discount.
If you can get the Warm Home Discount, your energy company will take the money off your bill by 31 March 2025.
If you do not get a letter by the start of January 2025 and you think you can get the Warm Home Discount, call the helpline.
You can call the Warm Home Discount helpline on 0800 030 9322.
You will need to call the helpline before 28 February 2025.
The helpline is open Monday to Friday from 8am to 6pm
The helpline is free from a home phone or mobile phone.
You can write to the Warm Home Discount helpline at:
110552 Warm Home Discount Scheme
PO Box 26965
Glasgow
G1 9BW
This easy read Easy Read is a way of making written information easier to understand. Pictures are usually added next to the writing. was created by the Department for Energy Security & Net Zero and Mencap.
First published 1/12/2023
Updated 27/11/2024