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Treat me well: Angus's story

31 January 2018

Angus Gavin is the safeguarding adults nurse at University College London Hospital. Here, he shares how training transformed his undertaking of learning disability, and how it's already making a huge difference in his day-to-day work.

Angus Gavin

In 2014 we had a one-day training session on learning disability for all staff in the hospital who wanted to be 'learning disability champions'. The session was run and facilitated by people with a learning disability, and it was the best training I've ever had - it was fantastic!

The training showed us the importance of support people with a learning disability to make decisions and do things for themselves.

Previously, my colleagues and I may have lacked full understanding of the needs of people with a learning disability. This could have led to assumptions being made about people's abilities. So our discussions about their individual needs and involvements in decision making may not have been fully person-centred.

The training made me rethink how I communicate - with all patients, not just patients with a learning disability. 

I began exploring other communication tools, and now I am much more confident in communicating in more creative ways than I would have before.

Recently, a man with a mild learning disability came into hospital. Using my new skills and experience, I asked him what support he needed. I worked with the team to make sure that he got the right support and was involved in all decisions about his care. 

We created an easy read guide on what to do if there were any issues with his health condition or treatment. He found this so useful, we are now going to use it as a template for other patients.

All healthcare professionals need to be aware that a one-size-fits-all approach does not work for patients with a learning disability. The key is to find out what they need to communicate, and who else they might want or need to be involved, then you can give them the same standard of care you give anyone else - in a way that works for them.

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