Information and advice

Mencap Cymru's services team provide a wide range of support services to help people live the lives they want to live. Mencap Cymru provides information and advice to people with a learning disability, their families and carers, and professionals.

We can help interpret information, and can offer guidance on accessing services, healthcare, welfare and benefits, education, and other areas which are important to people with a learning disability.

Wales Learning Disability helpline

We operate the bilingual Wales Learning Disability helpline – 0808 808 1111. The helpline is free, and can offer advice and information in Welsh and English. It operates between 10am and 6pm every weekday, and 10am to 4pm on weekdays and bank holidays.

You can also email

Employment and volunteering

Mencap Cymru's Work Preparation service provides a 12 week programme for people with a learning disability.

Brwydr mam

Mae Kelly yw Fam. Mae’n dweud wrthym am ei phrofiad gyda’r Gwasanaethau Cymdeithasol, a’i brwydr i gael ei phlant yn ôl.

Pecynnau Gwybodaeth Gyfreithiol Anabledd Dysgu

Mae Mencap Cymru yn lansio set o Becynnau Gwybodaeth Gyfreithiol sy’n ymdrin â hawliau pobl ag anabledd dysgu ar bynciau sy’n amrywio o dai ac addysg i iechyd a gofal cymdeithasol.

Learning Disability legal toolkits

We have launched a set of Legal Toolkits covering the rights of people with a learning disability on topics ranging from housing and education to health and social care.

A mother’s fight

Kelly is a mother. She tells us about her experience of Social Services and her fight to get her children back.

Legal toolkits: know your rights

Download our free legal toolkits, produced by Mencap Cymru and Cardiff Law School. The toolkits are designed to help people with a learning disability, their families and carers to access health and social care services in Wales.

Mae un alwad yn gwneud gwahaniaeth

Ychydig flynyddoedd yn ôl hysbysebwyd Llinell Gymorth Anabledd Dysgu Cymru ar raglen yn ymwneud â Throsedd Casineb. Pan welodd Dewi* hyn penderfynodd ein ffonio ni

One call makes a difference

When Dewi saw The Wales Learning Disability Helpline advertised on a programme about hate crime he decided to ring us. He never imagined how much this would change his life.

Happy holidays thank to helpline

Sam and his family enjoyed a free holiday courtesy of the Helpline. Find out how.

Cefnogaeth yn eich argyfwng

Mae anabledd dysgu ar Aled ac mae’n byw ar ei ben ei hun. Mae’n annibynnol iawn; mae’n gyrru ac yn ymdopi’n dda o ddydd i ddydd. Mae'n derbyn cefnogaeth gan y Llinell Gymorth Anabledd Dysgu Cymru.

Support in your crisis

Aled has a learning disability and lives by himself. He is a very independent, drives and manages well day to day. He has received support from the Wales Learning Disability helpline.

Help us to make the difference

"Thank you, thank you, thank you, for your help and advice! You have helped to change our life significantly – we’re very grateful."

Who Benefits?

Ceri* had been receiving benefits for a number of years as she has a learning disability as well as other physical impairments and was reliant on welfare support to be able to keep her independen

Smiling now

Imagine the worst toothache you have ever experienced… now imagine what that would be like if you couldn’t tell anyone what was wrong, and that you were in pain. That was Mary’s experience.