On this page you can read the rules to the Mencap Weekly Lottery and Mencap Raffle, as well as some of our responsible gambling advice.

We've also stated our fairness and openness policy, and our complaints policy.

Lottery and Raffle rules

The Mencap Weekly Lottery and Mencap Raffle are licenced by the Gambling Commission under the Gambling Act 2005 (Lottery Licence number 20259, Raffle Licence number 20259)

Website: www.gamblingcommission.gov.uk
Promoter: Mencap
Responsible Persons: Mary O'Hagan and Danielle Willams.
Registered Charity Number: 222377 (England and Wales); SC041079 (Scotland)
Registered office address: Mencap, 123 Golden Lane, London, EC1Y 0RT

Terms and conditions


  1. Your purchase of Mencap Lottery entries is from Mencap (“The Promoter”), solely in accordance with the terms under which the Charity promotes its lotteries.
  2. Should a complaint or dispute arise, supporters should refer to the Complaints and Disputes Policy, which is available on the lottery site, or upon request.
  3. All proceeds from the Lottery go to the Promoter.
  4. You represent and agree that:
    1. You are 18 years of age or over.
    2. You will not buy or purport to buy an entry to this lottery on behalf of anybody under the age of 18.
    3. You will provide accurate entry information, including your name, personal address, and telephone number, accepting that it is your responsibility to keep us informed of any changes as soon as they arise.
    4. You have not bought or sold a ticket in the street.
  5. You agree that you are not entitled to receive any prize if you are unable to substantiate your representations under paragraphs 4 (1)(2)(3), and (4).
  6. You accept that the Mencap Lottery is regulated by the Gambling Commission, and that, in certain circumstances, we may be unable to provide refunds or replacements once you have purchased your lottery entries.
  7. The prizes for the Mencap Lottery are: 1st prize £500, 2nd prize 2 X £50, 5 X £10 and 10 X £5 - every week. There are no alternatives to any prize and no interest is payable. Prizes will be paid by cheque and posted to the winners within 14 days. Entrants will be notified as to any change in the prize structure.
  8. The cost of each entry is £1 per play. Members may purchase up to £10 worth of entries for each draw, and payment must be made in advance.
  9. The Promoter may (without giving any reason or notice at its absolute discretion) decline to accept an application, cancel an existing subscription, or terminate or suspend the lottery scheme.
  10. Mencap’s External Lottery Manager (ELM), Starvale, will conduct the weekly lottery draw every Friday at their registered offices. The draw will be made utilising a Random Number Generator (RNG) that has been tested and approved by an independent, Gambling Commission approved, third-party test house.
  11. The winning numbers will be on the Mencap website, and will be available via the Mencap Lottery Helpline from the following working day. Please telephone 0845 077 0777 (Monday- Friday 9am–5.00pm).
  12. No liability is accepted for the loss, theft or delayed receipt of any communication.
  13. The Promoter is not responsible for any delay in bank payments.
  14. Mencap is committed to ensuring that information about responsible gambling and how to access help in respect of problem gambling is readily available. Please refer to our Responsible Gambling Guide which is available via the Mencap website, or request further information via the Mencap Lottery Helpline on 0845 077 0777.
  15. Any cancellation of an existing subscription will not affect your prior purchase of Lottery entries nor your rights as a holder of such entries, providing that you have complied with the foregoing obligations.
  16. Winners agree to take part in any reasonable post-event publicity, which may include photos and quotes for future publications.
  17. Whilst every effort will be made to contact winners, if we are unable to make contact within 90 days of the draw, excess prize funds will be used to fund Mencap’s vital work.
  18. The lottery is closed to all Mencap and Starvale staff directly involved in its running.
  19. The closing date for each entry is every Thursday at 5pm. Late entries will be entered into the next available draw.
  20. By purchasing an entry, you agree to these terms and conditions. Mencap’s decisions pursuant to these terms and conditions shall be final and binding. 
  21. Only one Marks & Spencer voucher per player. No cash substitute.
  22. The M&S voucher will be posted to those choosing to pay by direct debit only.


T&C’s as above where appropriate, and including:

  • The raffle is open to residents in England, Scotland and Wales.
  • Tickets are not to be sold by or to anyone under 18 years of age. Any person found to be under 18 years of age automatically forfeits the right to any prize. It is an offence to sell tickets to someone under the age of 18.
  • No ticket to be sold to or by any person in the street.
  • Any money received after the closing date will be treated as a donation and used to help fund Mencap’s vital work.
  • If you feel you have a problem with gambling then please visit www.gambleaware.co.uk or call the Gamcare National Helpline on 0808 8020 133.
  • All winners will be notified by post or telephone within two weeks of the draw date.
  • Whilst every effort will be made to contact winners, if we are unable to make contact within 90 days of the draw, excess prize funds will be used to fund Mencap’s vital work.
  • Details of our winners will be made available on the Mencap website within two weeks of the draw.
  • Winners’ names, photos and comments may be used to promote future draws.
  • The raffle is closed to all Mencap and Starvale staff directly involved in its running.
  • If you have a complaint, please call Mencap’s Supporter Care number on 0845 077 0777.

Responsible gambling

The majority of people gamble responsibly. It may help you to keep your gambling under control by remembering the following:

  • You are buying for fun, not investing your money.
  • Before playing, set strict limits on how much time and money you are going to spend.
  • Quit while you are ahead.
  • Only gamble with money you can afford to lose.
  • Do not spend more money on gambling with the hope of winning back money you have lost.
  • Keep up other interests and hobbies - do not let gambling take over your life.
  • Do not gamble to escape from stress or boredom.
  • Gambling in moderation is okay.

For some people, however, gambling can become a problem. If you are concerned about the amount you are gambling and feel it is taking over your life (or if you are concerned for a friend or relative) then the following questions may help to give you some guidance:

  • Have others ever criticised your gambling?
  • Have you ever lied to cover up the amount you have gambled or time you have spent doing it?
  • Do arguments, frustrations or disappointments make you want to gamble?
  • Do you gamble alone for long periods?
  • Do you stay away from work or college to gamble?
  • Do you gamble to escape from a boring or unhappy life?
  • Are you reluctant to spend ‘gambling money' on anything else?
  • Have you lost interest in your family, friends or pastimes due to gambling?
  • After losing, do you feel you must try to win back your losses as soon as possible?
  • When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
  • Do you gamble until your last penny is gone?
  • Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
  • Do you feel depressed or even suicidal because of your gambling?

If you feel you are answering more ‘yes' than ‘no' to the above questions, then it is likely a gambling problem exists.

If you are concerned about the amount you are gambling, you can Self Exclude from Mencap gaming communications online by emailing info@unitylottery.co.uk.

Contact details

For friendly and helpful advice on gambling from trained counsellors, contact the GamCare helpline on 0845 600 0133.

The helpline is open 24 hours a day. Sometimes just telling someone about your problem can be a relief and it is often the first step towards dealing with your problem.

You can also visit the GamCare website for more information and advice.

Fairness and openness policy

Mencap is committed to ensuring that all lottery and raffle activity is operated and conducted in a secure, fair, and socially responsible way, actively endorsing responsible gambling amongst its supporters.

Every lottery and every raffle has a strict set of rules that also form the Terms and Conditions (see above), and are made available permanently to all customers, both online and upon request.

Winners will first be notified by phone, and subsequently in writing if contact cannot be established. Winning results are published online within one week of the draw to ensure that any customer can access the information. This information is also available on request.

Whilst every effort will be made to contact winners, any prizes unclaimed 90 days after the draw date will be donated to Mencap on the winner’s behalf.

On occasion, Mencap uses specialist fundraising companies to contact our supporters and offer them opportunities to support Mencaps vital work.

Should you have concerns that a fundraiser is not legitimate or comments about their conduct please call our supporter care team on 0845 077 0777

In the event of a complaint or dispute, the procedures and guidelines outlined in the Complaints and Disputes Policy should be referred to by the supporter. These procedures are available on Mencap’s website, or upon request.

Mencap is a registered charity in England and Wales (222377), as well as in Scotland (SC041079).

Entry and ticket processing:

  • Lottery

The closing date for any entry into a weekly lottery is at 5pm on the Thursday before the draw. Any later entries will be automatically entered into the next available draw.

The closing date for lottery entries is advertised on the tickets, typically one week before the draw. Any entries received after the closing date are treated as donations.

  • Raffle

The closing date for raffle entries is advertised on the tickets. Any entries received after the closing date are treated as donations.

Information on Lottery and Raffle Tickets

Tickets and prizes are distributed under the assumption that:

  • no ticket has been bought or sold by anyone under 18 years of age
  • no ticket has been sold in the street
  • all proceeds from the sales of tickets have been transferred to Mencap.

If any of the above conditions are not met, the player automatically forfeits the right to any prize.

Gambling Commission

Mencap is registered with the Gambling Commission under the most recent iteration of the Gambling Act (Operating Licence 000-020259-N-303264-011 and Ancillary Remote Operating Licence 000-020259-A-313875-004)

Mencap only uses a Random Number Generator that has been licenced by the Gambling Commission as a part of the Gambling Software supplied by licenced organisations. Lottery and raffle draws are conducted at the External Lottery Manager’s (ELM) premises.

All profits from lotteries and raffles are used to fund Mencap’s vital work.

If you feel you are gambling more than you should, helpful information is outlined in the Responsible Gambling section of our Lottery and Raffle Policy, and through our supporter care team, who are contactable on 0845 077 0777, or at supportercare@mencap.org.uk.

Staff Entry and Incentives Policy

All Mencap and ELM staff are allowed to purchase weekly lottery entries and raffle entries, provided they are not directly involved in the promotion or administration of the lottery and raffle.

Complaints and disputes policy

Mencap will only conduct their lottery and raffles with an External Lotteries Manager (ELM) registered with the Gambling Commission.

However, we recognise that there may be times when our supporters who take part in lotteries and raffles may wish to raise concerns about problems they have encountered.

Staff will ensure that supporters are told the correct information of the person to contact in the event of a complaint. All complaints will be brought to the attention of the direct marketing team.

Mencap will:

  1. Make this Complaints and Disputes Procedure available to a potential or actual customer ("the customer") via Mencap’s website, or upon request.
  2. Handle all complaints in accordance with this Complaints and Disputes Procedure
  3. Advise the Gambling Commission on the status of all disputes that are referred to the Promoter (see below).

Complaints Procedure

The below procedure will be initiated after the supporter contacts Mencap’s Supporter Care Team. 

Stage 1

  1. If you wish to register a complaint or a dispute with us, contact our Supporter Care team on 0845 077 0777, or email supportercare@mencap.org.uk.
  2. Any problems or concerns that are brought to Mencap's attention will be formally recorded within the Lottery or Raffle Complaints Log, initially as an 'incident', for Mencap’s future analysis.
  3. We aim to respond as soon as possible, normally within five days. If the investigation of the complaint is likely to take longer than five days, we will contact you to let you know the proposed timescales and next steps.
  4. We will contact you to let you know the outcome of your complaint and any actions we have taken as a result of this.

Stage 2

  1. If you are unhappy with the resolution of your complaint, we will escalate the complaint internally to the Head of Direct Marketing, who will liaise with the Director of Fundraising to set out a mutually agreeable resolution.
  2. The matter will be escalated to a 'dispute', if applicable.
  3. You will be sent an acknowledgement of the escalation of your complaint in writing within 48 hours of us receiving it, and an investigation of your complaint will then begin.
  4. Every effort will be made to complete this investigation within seven days of receipt.
  5. We will then contact you with our findings, recommendations, and proposed actions.

Stage 3

  1. If you are still not satisfied, we will escalate the matter further to the The Fundraising Regulator.
  2. The Fundraising Regulator will consider your complaint in light of the Fundraising Promise and the Institute of Fundraising's codes of fundraising practice.
  3. The conclusions drawn by The Fundraising Regulator are final.
  4. A copy of each decision or a note of the outcome of, each dispute referred to The Fundraising Regulator will be provided to the Gambling Commission quarterly by Mencap.

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