Firstly, ask for a copy of the completed assessment forms and the care/support plan. If there is no care/support plan, ask the social worker to draw one up - it is important for the person to know what support they will be getting and how this will meet their needs and the local authority has a duty to provide this information.
These documents should give a clear idea of:
- what information the council has looked at during the assessment
- what the council has assessed the person’s needs to be
- which of the person’s needs meet the council’s eligibility criteria and are therefore eligible for support (called ‘eligible needs’)
- what support the council has assessed the person as getting from family, friends or charities
- whether the council has assessed the person’s family or carer as having any needs that should be met so they can carry on caring for the person
- what support the person is going to get to meet their eligible needs and how, in practical terms, this support will meet their needs
- what support the person’s carers will get to meet their needs
- which of the person’s needs are not eligible for support (called ‘unmet need’) and what will happen about these
- what the person is expected to pay towards their support
Make sure the assessment has taken everything relevant into consideration and the care/support plan makes sense. If there is anything the local council hasn’t thought about or you think there is something they have got wrong, you need to tell them. Try to bring this up informally at first, maybe with the social worker, but if they don’t listen and you are still not happy you should complain. For information on how to complain see the 'Making a complaint' section.