If you want to complain to the council, try doing it informally if you have a contact in the council. If this doesn’t work, write to the council telling them what you are unhappy about. If you still haven’t made any progress you will need to follow the council’s formal complaints procedure. The council’s complaints procedure will be on their website or available through their customer service department.
Complaining to the council can be daunting, but it might be the only way to save vital services. We know people often worry that if they complain they will be penalised by the council and it could make matters worse, but the council can’t punish people for complaining and has to listen to all complaints and take them on board. If you go through the proper complaints procedure the council will handle it officially and you should get a full response.
If a complaint with the council doesn’t get anywhere, you can contact the local government ombudsman. The ombudsman is a free, independent service and investigates decisions taken by councils. The ombudsman does not usually deal with a complaint unless it has fully gone through the council’s complaints process first. Further information can be found at www.lgo.org.uk or by phoning 0300 061 0614.
You can also get legal advice. You can do this at the same as going through the council's complaints procedure or a local government ombudsman investigation. If the case is a strong one a law firm might agree to take it on for free. You can find legal advisers near you at http://legaladviserfinder.justice.gov.uk/AdviserSearch.do. You can also go to your local Citizens Advice Bureau, to find the nearest one to you go to www.citizensadvice.org.uk.