Louise is 44. She lives in a residential home in Devon along with three other people. Her mother Brenda describes her as "a great people watcher and spectator of life." Louise has a profound learning disability and is unable to speak. In February 2008, she was admitted to the Royal Devon Hospital in Exeter.
She was in great distress but showing no clues as to what was wrong.
Fortunately, a learning disability nurse was already on the scene. Despite the high levels of stress and pain Louise was experiencing, which she had no means of communicating, doctors and nurses made every effort to find out what was wrong.
Eventually Louise was diagnosed with pneumonia and spent nine days in hospital where she received excellent treatment.
Although the family were asked about resuscitation if Louise's condition were to deteriorate, at no time did the staff indicate that she was not worth treating the same as anyone else.
We cannot speak highly enough of the care Louise received. Doctors and nurses crouched beside the bed to speak to her and to be on her level, despite the fact she didn't understand them.
Brenda, Louise's mother