Your organisation can have the peace of mind that your staff are safe and suitable to work with vulnerable adults and children.

Our use of eBulk means you can complete your applications online, hassle free, saving you time and money. 

Mencap is a leading social care provider and has been processing DBS checks in England and Wales since they were introduced in 2002. (Scotland and Northern Ireland have different checks.) 

More than 10,000 DBS checks in England and Wales are handled by us every year, including our own staff and volunteers, as well as other organisations. 

If you have specific questions about having a DBS check, including information about what a regulated activity is, take a look at the Frequently Asked Questions section further down this page.

Alternatively, our DBS Team is available Monday to Friday, 8:30am to 5pm on 01733 873 737.

Register with us

To register with us please complete our online registration form to let us know that you'd like a DBS check. You will then receive an email with your log in details.

Please note that you cannot apply for an Enhanced or Standard DBS if you are:

  • self employed
  • a sole trader
  • wanting to carry out a DBS for someone you're employing to provide services for yourself, a family member or friend
  • the Director or company owner, unless you have a co-owner/director to apply for you (they can't be a family member/relative or live at the same address as you).

Depending on the services you offer, your licensing body or local council may be able to apply for a DBS on your behalf. 

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More information and your frequently asked questions

We have a dedicated support team that deal with all queries by phone or email.

We also provide training upon request, helping you complete you application ensuring a smooth process from start to finish.

We aim to process any queries, applications and any other information sent to us within 2 business days.

You won’t have to spend time or money registering with the DBS. There is also no joining fee to use this service.

More information

Our DBS Team is available Monday to Friday, 8:30am to 5pm on 01733 873 737, if you have any questions.

Frequently asked questions (FAQ)

We've compiled some useful answers to come of your frequently asked questions around DBS checks.

Click on the questions below to reveal the answers.

What kind of a DBS check should I apply for; Standard, Enhanced or Basic?

Use the DBS Eligibility Tool to see what kind of DBS check you should apply for. 

How long does it take for an application to process?

Once an application has been countersigned and sent to the DBS for processing, the DBS average at 15 business days to process the application.

I applied for an application weeks ago and have not heard anything?

Some applications with the DBS can take longer for them to process. 

After tracking an application and it has been held at any stage for more than 60 days, please call Mencap DBS on 01733 873 737 so they can investigate further.

What is the Update Service?

The Update Service is run by the Disclosure Barring Service. It allows applicants to keep their DBS certificates up to date and for employers to check a DBS certificate.

Please visit their website for more information.

How can I pay for my application?

You have the option of paying for your DBS applications:

  • online via SagePay
  • by cheque
  • by BACS

If you require our bank details you can request these by emailing

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