What is the Better Together information pack?

When it comes to supporting people to live the best lives possible we know that we are better together with the families and friends of the people we support.

Our Better Together information pack helps us to ensure that we understand what people want from their support, and to make sure that families and friends know how we will help them to make it happen.

What is the pack for?

You may be looking to access this pack because you are the family member or friend of a person we already support, or because you may be thinking about this in future.

Written in consultation with families, the Better Together information pack gives you the information you need to know about Mencap services, and how we can work together, including:

  • Who we are, and the services we provide to support people with a learning disability
  • How we support people with the things that matter to them
  • How our colleagues are trained to provide the best possible before.
  • How we work together with family and friends
  • How we work together with other organisations to ensure the quality of the support that we provide.

Who is the pack for?

The Better Together information pack has been developed for families of people we support and people who may be considering our services in future.

The pack is now given as a hard copy to all new families of people we support, but is available here at all times for you to access when you need it most.

We hope the pack provides you with the information you need to know about how we can work to be better together.

Download the Better Together information pack

The Better Together pack has been split into different documents, each covering a different area of information about Mencap and our services; including how we work with the people we support, and the importance of building and maintaining strong relationships with their family and friends.

There are a number of documents which apply across England, Wales and Norther Ireland. These appear underneath the "All" heading below:

All

Welcome to Mencap

How can I tell Mencap what I think about the support my family member or friend receives?

How does Mencap support people in a person centred way?

How does Mencap support people to manage their money?

How does Mencap support people to make their own decisions?

What training do Mencap staff receive?

Developing good relationships

Personal support document

What happens if something significant occurs in the life of my family members or friend?

 

England, Wales and Northern Ireland

There are some documents which apply to specific regions. These are set out underneath the specific headings below:

England

How can we work together to support my family member or friend?

How does Mencap keep people safe?

How does Mencap support people to make decisions?

What is the difference between registered and support living services?

Who regulates Mencap services?

Wales

How does Mencap keep people safe?

Who regulates Mencap services?

Types of services

How can we work together to support my family member or friend?

How does Mencap support people to make decisions?

 

Northern Ireland

How does Mencap keep people safe?

Who regulates Mencap services?

Types of services

How can we work together to support my family member or friend?

 

Welsh language version

The pack has also been translated in to Welsh, which you can view below:

Welsh

Welcome to Mencap

What if something significant happens in the life of my family member or friend?

What is the difference between supported living and residential services?

Developing good relationships

How can I tell Mencap what I think of the support my family member or friend receives?

How does Mencap keep people safe?

How can we work together to support my family member or friend?

What training do Mencap staff receive?

How does Mencap support people in a person-centred way?

How does Mencap support people to make decisions?

How does Mencap support people to manage their money?

Who regulates Mencap services?

How to get the support you need

Contact the Learning Disability Helpline, our advice and support line, for guidance and information about what support we can offer you.

Or why not take a look at FamilyHub? This is our online community for parents and family carers of people with a learning disability, and is a place for sharing experiences, advice and support.

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