If you disagree with anything that is written in your son or daughter's transition plan, or if they have been refused services that are in this plan, you can consider making a complaint. It is important to remember that if you do make a complaint, this won't affect or compromise the services you already receive.
Always go to the top!
All the services involved in your son or daughter's transition planning will have complaints procedures – you will need to get a copy of these and follow the process. If you are unhappy with the responses you receive then you can ask to take things further. You might want to get a friend or advocate to support you through this process, and it's always a good idea to seek professional advice when making a complaint.
- Read the step-by-step guide to making a complaint on the Carers UK website
- Get advice from your local Citizens Advice Bureau
We hope that this guide has given you lots of information, tips and advice on the transition process. Remember that although things might seem daunting at first, if you plan early and explore all the options alongside you son or daughter then you can work towards supporting them to make a successful transition to adult life.