Get definitions of some of the key words you might hear when getting a community care assessment.
Community care assessment
A community care assessment is an assessment for people aged 18 or over who need help with certain areas of their life. This may be because they have a disability or a mental health need. The community care assessment looks at the different areas of their life where they need help, as well as the needs of their family and carers.
A person who speaks on behalf of someone with a learning disability.
After a community care assessment, you receive a care plan from social services. This describes in detail the services you will receive, who will provide them and when you will receive them.
Your care plan will have details of the person responsible for making sure the care plan is carried out. This person is called a care manager.
Social services offer a separate assessment for carers known as a carer's assessment. This assessment looks specifically at the needs of the carer and the impact their role is having on their lives. Carers can ask for their own assessment even if the person they are caring for has refused help from social services.
If you receive a direct payment, you will receive the money to pay for services yourself rather than social services paying for you.
Before they provide support for people, social services decide who should receive help and who should not. This is called eligibility criteria.
Power of attorney
This allows a person to choose someone else to control their finances and their property.
If you have made a complaint in writing to services and your problem has not been solved it will go to a review. Here three people will discuss your complaint and write to social services with their advice. This should take about four weeks.