Information and advice

Mencap Cymru's services team provide a wide range of support services to help people live the lives they want to live. Mencap Cymru provides information and advice to people with a learning disability, their families and carers, and professionals.

We can help interpret information, and can offer guidance on accessing services, healthcare, welfare and benefits, education, and other areas which are important to people with a learning disability.

Wales Learning Disability helpline

We operate the bilingual Wales Learning Disability helpline – 0808 808 1111. The helpline is free, and can offer advice and information in Welsh and English. It operates between 10am and 6pm every weekday, and 10am to 4pm on weekdays and bank holidays.

You can also email

Employment and volunteering

Mencap Cymru's Work Preparation service provides a 12 week programme for people with a learning disability.

Carmarthenshire Family Adviser service

The family adviser service is an information service for parent carers, people with a learning disability, professionals and anyone else with an interest in learning disability.

Welfare benefits advice

Mencap Cymru has two specialist welfare benefits advisers who help make sure that people with a learning disability and their families have the help they are entitled to receive.

Help us to make the difference

"Thank you, thank you, thank you, for your help and advice! You have helped to change our life significantly – we’re very grateful."

Who Benefits?

Ceri* had been receiving benefits for a number of years as she has a learning disability as well as other physical impairments and was reliant on welfare support to be able to keep her independen

Smiling now

Imagine the worst toothache you have ever experienced… now imagine what that would be like if you couldn’t tell anyone what was wrong, and that you were in pain. That was Mary’s experience.

Regional events bring learning disability community together

A series of regional meetings across Wales in April brought together people with a learning disability, professionals, families and carers to discuss the Welsh government’s proposed Social Services Bill.

Regional officers

Contact details for our regional officers