The Learning Disability Helpline

The Learning Disability Helpline is an advice and information service for people with a learning disability, their families and carers.

It also provides information and advice to anyone wanting to know about learning disability issues and services.

What we are

The Learning Disability Helpline is made up of a telephone helpline, community based advisers and the Mencap website.

Community-based advisors support people with a learning disability, their parents and carers. They can do this by phone, email, post, a direct visit or a combination of these.

What we do

We give advice and information about:

• community care
• benefits
• education
• jobs
• housing
• holidays
• family and personal relationships.

As part of the In Control and Me project, the Learning Disability Helpline in England can also provide advice and information about individual budgets and self-directed support in relation to learning disability issues. 

We can also give you the name and number of other people who can help you.

Language Line translation service

If English is not your first language and you need information or advice, the Learning Disability Helpline offers a translation service. Just call the helpline on 0808 808 1111 and tell the operator which language you need.

The operator will ask for your contact details so they can call you back. They will then contact Language Line and you will be able to talk to the operator through an interpreter. This is a three way process.

Contact us

To get in touch with the Learning Disability Helpline, please contact:

3rd Floor Delta View
2309 - 2311 Coventry Road
Birmingham
B26 3PG 

Telephone: 0808 808 1111

Email: help@mencap.org.uk
Typetalk: 18001 0808 808 1111
Text: 07717 989 029

Northern Ireland

If you live in Northern Ireland, please contact:

The Northern Ireland Learning Disability Helpline
Telephone: 0808 808 1111
Email: mencapni@mencap.org.uk

Wales

If you live in Wales, please contact:

The Wales Learning Disability Helpline
Telephone: 0808 808 1111
Email: information.wales@mencap.org.uk

10am to 6pm Monday to Friday and 10am to 4pm on weekends and bank holidays.