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From my son's experience, Supported Living needs a huge overhaul. In the right hands I'm sure it gives an excellent service, but for others it's a charter to provide poor quality service. Unlike residential care users, who have CSCI protection; because my son doesn't need personal care defined it seems only in terms of body washing his care providers don't have to be registered. I live in one county, he's just over the border in another, so there's a disagreement as to who is really responsible for protecting his interests. I've contact the local health authority team for learning disability twice for advice, no response. I've even asked one of the top community care legal practices for advice, they said that there was really nothing they could do!
My son was brain damaged when he was born, some things he can do completely normally, but other things he's like a young child. He cannot count at all, so he doesn't know when his money is being spent unwisely. The staff caring for him, and the management, have severe numeracy problems themselves, they simply don't understand how to balance the books and reconcile them against a bank account, even at Area Manager level. This is a company which is one of the largest care providers in the country. For this, I pay
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Charity number 222377 (England, and Wales); SC041079 (Scotland)